Can Europe learn from the US in raising the minimum wage for employees?

can europe learn from usaIn my recent trip to the US to visit my business partner, we discussed many topics around employment in the US and in particular one very interesting subject was across President Obama’s call to raise the minimum wage to $15 an hour. Was this a good idea, what are the repercussions for small businesses, and importantly was there a better way to help low-income workers?

I imagined what would happen in the UK if the UK government decided to raise the hourly rate for unskilled labour, potentially this would be a time-bomb waiting to explode for SME’s.

Certainly an increase in the minimum wage raises the income of those who are employed, but it also raises the cost of hiring unskilled labour and can potentially reduce the number of people hired by businesses today. So there are winners and losers from this policy. Those who remain employed and receive higher incomes are better off, and those who would be employed if not for the increase in the minimum wage are worse off.

Here are five facts about the minimum wage and the people who earn it:

1: “Adjusted for inflation, the US federal minimum wage peaked in 1968 at $8.54 (in 2014 dollars). Since it was last raised in 2009, to the current $7.25 per hour, the federal minimum has lost about 8.1% of its purchasing power to inflation. The Economist recently estimated that, given how rich the U.S. is and the pattern among other advanced economies in the Organization for Economic Cooperation and Development, “one would expect America…to pay a minimum wage around $12 an hour.”

2: “Nearly half (48.2%) of the 3 million hourly workers who were at or below the federal minimum in 2014 were ages 16 to 24. An additional 22.4% are ages 25 to 34, according to the Bureau of Labour Statistics; both shares have stayed more or less constant over the past decade. That 3 million represents about 2.3% of all wage and salary workers. (See more about the demographics of minimum-wage workers.) States with minimum wage higher than federal minimum wage.”

3: “Twenty-nine states, plus the District of Columbia and nearly two dozen cities and counties, have set their own, higher minimums. State hourly minimums range from $7.50 in Arkansas, Maine and New Mexico to $9.47 in Washington state, according to the National Conference of State Legislatures. Together, these states include 61% of the nation’s working-age (16 and over) population, according to our analysis of U.S. Census Bureau data. Among the cities that have enacted even higher local minimums are San Francisco ($15 by 2018), Seattle ($15 by 2021), Chicago ($13 by 2019) and Washington, D.C. ($11.50 by 2016), according to the National Employment Law Project.”

4: “About 20.6 million people (or 30% of all hourly, non-self-employed workers 18 and older) are “near-minimum-wage” workers. We analyzed public-use microdata from the Current Population Survey (the same monthly survey that underpins the BLS’s wage and employment reports), and came up with that estimate of the total number of “near-minimum” U.S. workers – those who make more than the minimum wage in their state but less than $10.10 an hour, and therefore also would benefit if the federal minimum is raised to that amount. The near-minimum-wage workers are young (just under half are 30 or younger), mostly white (76%), and more likely to be female (54%) than male (46%). A majority (56%) have no more than a high-school education.”

5: “The restaurant/food service industry is the single biggest employer of near-minimum-wage workers. Our analysis also found that 3.75 million people making near-minimum wages (about 18% of the total) worked in that industry. Among near-minimum workers aged 30 and younger, about 2.5 million (or nearly a quarter of all near-minimum workers in that age bracket) work in restaurants or other food-service industries. But because many of those workers presumably are tipped, their actual gross pay may be above $10.10 an hour. (Federal law, as well as wage laws in many states, allow tipped employees to be paid less as long as “tip credits” bring their pay up to at least the applicable minimum.)”

Alternative history can make for great suspense fiction. Imagine, for instance, what would have happened had the Nazis successfully invaded England in 1940? But if contemplating “what might have been” in fiction is fascinating, analysing “what might come to pass” in real life can be paralyzing – and dangerous. Just ask any of the cities that have passed their own version of minimum wage hikes.

As other cities and companies consider similar moves the big question is whether these new rules hurt or help the local economy – and the very people the legislators set out to assist. So far the answer depends on who you ask.

Some businesses argue that it will necessarily cost jobs: that small businesses, in particular, will be unable to afford to pay employees more and either will be forced to lay off staff or will have to close their doors entirely, and that consumers will suffer, as prices rise. There is plenty of anecdotal evidence that this occurs, as small business owners tell their stories.

Not all businesses will find this transition easy or painless. But if a small business’s profit margin is so razor-thin that it can’t pay its employees enough to allow them to live above the poverty line if they are trying to support even a single child, then perhaps that company might want to reconsider its business model?

Do start-up businesses spend enough time in creativity and innovation?

startup bizzEvery now and then, I attend a management conference. Usually what I hear is the following: the current environment is characterized by rapid technological change, shortening product life cycles and globalising. All organisations need to adapt to this dynamic environment and be more creative and innovative to survive, compete, grow and lead. To beat the new entrants, aka the startups, innovation is the key! Then startups enter stage. Wow, is the general word I hear from the audience, when the startup guy, usually in jeans and beard, explains his success story.

So can we innovate more, is there the capacity in start-up businesses?

Certainly the engagement and involvement of employees can lead to more commitment from them because their thoughts, ideas and projects can have an impact on the organisation. We can speak of newly developed organisational culture; vision, mission, values and a behavior tone of voice can shift the organisation in new directions.

What are the problems associated to innovation and creativity?

The first major issue is an increased level of regulation and policy to trade.

Economists believe that regulation hurts small business in four ways. First, as Nicole and Mark Crain of Lafayette University explain, regulatory compliance exerts a disproportionately large burden on small companies because the fixed costs of adhering to rules can be spread out over more revenue in large firms than in small ones. In the US, Crain and Crain estimated the per employee cost of complying with Federal regulations at $10,585 for businesses with fewer than 20 employees but only $7,755 for businesses with more than 499 workers.

Small business owners are increasingly frustrated by government regulation, which they say has become a major problem in recent years. Twenty-two percent of small business owners surveyed to the National Federation of Independent Business’s November member survey say that governmental regulation and red tape is the most important issue that they face today, just one percentage point fewer than the fraction that identified taxes the number one problem.

Now researchers at a variety of think tanks are beginning to believe that government regulation is doing more than causing entrepreneurs to gripe. They are concerned that rising regulation could be keeping would-be entrepreneurs from starting companies. Anthony Kim of the Heritage Foundation explains, the rising cost of complying with regulations makes marginal entrepreneurial endeavors uneconomical, which also causes the start-up rate to decline.

How can a start-up free itself of time to innovate and what does this mean for collaborative innovation?

When you want to enhance the innovation level in the organisation and create exceptional results, you need to invite your employees and your team to create white boarding to effect a kaisen, a Japanese term for continuous improvement, this will start tapping into the brainwork of product development sales and marketing, there is no point designing an innovative product if you have no demand generation.

Here are 3 tips for innovating in the team:

  1. Innovation is not the same as invention.

Many people conflate innovating with inventing. While there are similarities, we think of innovation as a way to find more appealing ways to do or make things that already exist, and invention as the creation of something that never existed before.

  1. Always have a head of innovation.

Nearly all companies these days have a head of innovation, although this can be a co-founder or CEO. A business that values innovation needs to have a chief innovation officer (or at least a leading person of influence tasked with that responsibility) who not only drives the innovation initiatives of the company but also works to embed the paradigm of innovation into the company’s vision and culture.

  1. Customers must drive innovation.

Innovation should drive company strategy, customers should drive innovation and provoke thinking. Companies must innovate in ways that make sense to their corporate missions and values; if they break their brand promise to consumers, they can easily lose credibility and trust.

Always remember innovation evokes constant change and driving solutions. The more complex the world becomes, the more problems there is to solve.

The negatives are that start-ups have a tendency to run out of cash. For every founder that manages to bootstrap a startup, there are dozens, maybe hundreds that do run out of cash for any number of reasons: they do not want to give up equity, they do not budget properly, they do not plan for how long it takes to raise rounds of funding, their burn rate is too high, or some combination of the aforementioned.

If gaps in the strategy fail, then the team does not have what it takes. Some founders just can not get along. Others fall apart when the initial strategy fails, as it often does. Still others are out to make a quick buck and are not committed to working day and night over the long haul. Any VC or investment house will tell you, a big part of what they invest in is the management team and not just a great idea.

Perhaps the most important tip I can give you is this: If your startup fails, it is worth spending time to understand what went wrong. That’s the only way you’re going to improve the odds of making it next time. And, I am sure there will be a next time for you. Hopefully when you start planning and exercise the business strategy you will see the paradigm between a good idea and commercial reality and importantly what’s needed to be implemented to drive business growth and success.

Can you learn from grandparents and their values?

with my grandparentsFather’s day came around the list of yearly calendar events recently,  which made me think and reflect about the unconditional love for my grandfather and my grandparents. Coincidently this reflection came at the same time of one of my recent blog posts, creating value from values.

My grandfather  was an incredibly special man. He was from a large family with nine brothers. My grandfather always reminded me that in the early 1900’s life was never easy. He experienced much adversity in life. His family struggled which gave him tenacity and determination to work hard and to achieve a base where his family would not have the same worries, the stress, and from where he could build a solid foundation for the future.

Grandfather George started his working life in industry with Huntley and Palmers. He came to be liked by Lord Palmer and his family in running the UK operations before being sent to Paris to set-up and manage the firm’s first French factory, located near Paris. Grandfather always amused me as a child informing me around the challenges of managing and running a biscuit operation in France that was to educate the French in English biscuits. He always amused me with his stories and wisdom.

My grandfather was the true business man in our family and my grandmother was always about the love of her family. I learned so much from them, their knowledge, love for life and nature and values, which attributes to who I am today. This I am indebted to such beautiful people.

These days, our grandparents seem to be in our lives mostly for special occasions, dinners, fun activities and/or for a great hug. But have you ever really made the effort to know your grandparents? Or ask them about their lives? You may find they have a lot of valuable information to offer… about values and habits that may get your life off to a faster, more focused, more amazing start.

Sure they are disconnected from ‘our’ fast moving technological culture, but do values change like cultures do over time? Ask your grandparents what their opinion is about family, friends, hobbies, fun, work ethic, financial saving, purpose, learning, laughter and all of those other values that ours and their cultures share. You may find that they are not disconnected from you at all. And you may also learn from their successes and their experiences. What a resource to have,  and what a great relationship you may develop from such knowledgeable people who are right in front of you.

with my grandfatherGrandparents and their grandchildren, who share a bonding that is so unique and unmatched, is potentially the most valuable life experience a child can have. I talk from experience. The significance that they have is irreplaceable and the love that they give is incomparable. Moreover, apart from being a source of unconditional affection, grandparents pass on to us lessons for life, that they have gained from their long life journey. Those are the things that can be given by none, as their advice and lessons are as exclusive as they are.

Pope Francis recently addressed the participants, reminding them of the preeminence of love. “The life of a family is filled with beautiful moments: rest, meals together, walks in the park or the countryside, visits to grandparents or to a sick person… But if love is missing, joy is missing, nothing is fun. Jesus gives always gives us that love: he is its endless source.” He also exhorted people to learn from the wisdom of grandparents: “[A person or] people that does not listen to grandparents is one that dies! Listen to your grandparents.”

10 important tips from our grandparents that are invaluable to life’s success

  1. Unconditional love
  2. How to be independent
  3. The art of living
  4. Grandparents amazing cooking recipes
  5. Adversity and tenacity
  6. Values, morals and ethics
  7. Insights and effective listening
  8. Traditional mastery in games
  9. Mental stability
  10. Skills and knowledge

The wonder of grandparents is that it is never too late to start listening to people who love you. Grandparents Day this year is celebrated on September 13. Celebrate this day with your grandparents, and see and learn from the above important tips. It could be life changing for you!

Can Love Last forever?

canlovelastforecerHaving grown with my grandmother and grandfather, watching their beautiful relationship of 50 years and unconditional love.  Still, the question remains in the new era of a fast paced technological world and life, can love last forever?

Elements of my grandparents beautiful marriage can, and should, be a real living example of a lasting, loving relationship. There’s no reason that “love forever ” cannot exist, and in fact, relationships with so much love and sustainability should exist with the partner you call your love or spouse. True love is a decision of the will. It’s a choice based on many factors, including that “in love” feeling you have for your love or spouse. Such a feeling can be built upon with tenderness, romantic gestures, and caring choices all along the way.

Music is a great channel for communicating your true feelings to the person of your dreams, Kenny Thomas once wrote a record called Tender Love

The lyrics are very powerful. He writes:

Here I lay all alone
Tossin turnin
Longing for some of your
Tender love
I’m waitin 4 the right
Moment to come
So I can thank you for
All the tender love you’ve given to me

Tender love (tender love)
Love so tender (aaaaaaah)
Holdin me close to you
Baby I surrender

Candles fade like the dark
Now I see how
Loving a feeling’s for
All the tender lov you’ve given to me
I want you more and more
Can’t resist you
More than I feel your touch
Tender love
Lovin me straight from the heart
Holy mirror
Please let me be a part
Of all the tender love you’ve given to me

love 2Can love last forever? Yes, indeed it can. Real love is made up of more than just that wonderful feeling that makes your heart go and butterflies in the stomach when you first meet. We might call that stage of love infatuation.

True love doesn’t begin until two people really get to know each other and from there build a stronger connection, loving rapport, and a lasting commitment. Such a relationship takes work, understanding, compromises, flexibility, forgiveness, good communication and much more. Chemistry is a part of it as well, but even beyond chemistry and the physical attraction, a love that will last forever is based on a strong decision and will to stay together.

Staying together is a lifetime commitment, but just staying together is not good enough. For true love to last forever, it requires two people to remain open, honest, and to change and grow not just individually, but also as a couple. As changes take place, a successful couple manages to flow with the changes, and love each other through them all. So, can love last forever? Truly, there’s no reason for love to ever end!

Scientists have discovered true love. Brain scans have proved that a small number of couples can respond with as much passion after 20 years as most people exhibit only in the first flush of love.

The findings overturn the conventional view that love and sexual desire peak at the start of a relationship and then decline as the years pass.

A team from Stony Brook University in New York scanned the brains of couples who had been together for 20 years and compared them with those of new lovers. They found that about one in 10 of the mature couples exhibited the same chemical reactions when shown photographs of their loved ones as people commonly do in the early stages of a relationship.

Previous research suggested that the first stages of romantic love, a rollercoaster ride of mood swings and obsessions that psychologists call limerence, start to fade within 15 months. After 10 years the chemical tide has ebbed away.

The scans of some of the long-term couples, however, revealed that elements of limerence mature, enabling them to enjoy what a new report calls “intensive companionship and sexual liveliness.”

The reactions of these long-term couples to pictures of their beloved were identified on MRI brain scans as a burst of pleasure-producing dopamine more commonly seen in couples who are gripped in the first flush of lust.

“The findings go against the traditional view of romance – that it drops off sharply in the first decade – but we are sure it’s real,” said Arthur Aron, a psychologist at Stony Brook.

So can couples and relationships stay together for a lifetime of love, happiness and togetherness? Absolutely, the question is how much do you want to have a lifetime partner.

Can Love Conquer All or is Love a Myth?

Love heart I recently had a relaxed Sunday and decided to watch two movies, both of them well-made, entertaining, and totally romantic, but representing very different viewpoints on the power of love: one realistic and one idealistic. I tend toward the realistic. I found the first movie’s message of “with love, nothing is impossible” incredibly inspiring, while the second movie’s message that “love can’t solve everything” was quite idealistic, but ultimately heartbreaking.

Is there a middle ground?

Can hopeless romantics  soar on the wings of love while still keeping our feet on the ground?

Someone once told me that love conquers all.

Now how true is that statement?

Can love in your life make any difference in your relationships with others?

Let’s look at the definition of love first.

Love is the tenderness that we feel for somebody; the genuine concern about their welfare; and the desire for them to succeed and be happy. Love puts self out of sight, and hopes and desires of the loved subject even at the expense of the lover.

Most misunderstandings which may occur between two people in any relationship are due to selfishness and lack of consideration. The desire to get what one wants notwithstanding the other person’s wishes is often what drives a wedge between friends, acquaintances and colleagues.

The truth is that if you love someone, you are all out to pleasing them, and their happiness is what you are most concerned about. You are more than willing to give up personal preferences to humor them.

There are many situations where love has conquered and can conquer, people have sung about it, people have written about it. This song, Love is the Answer, is a good example of written lyrics:

Broken hearts everywhere

From stepping on love we don’t care

Somebody tell me what we gonna do

Even though it’s plenty to share

People hungry in the streets life just ain’t fair

But you never think about it until it’s you

 

Now I’m gonna say how I feel

And what I wanna say is love is the only thing that’s real

Now I’m gonna tell you what to do

Just believe that love is the only thing we have that’s true

 

Love is the answer

Love is the answer

Can we function without love?

text: love never failsIn Dr. Robert Holden’s latest book, Loveability, he details the root of basically all human problems—the fear of not being loveable. This fear shows up as not being enough (e.g., good enough, educated enough, attractive enough, smart enough, etc.), needing to be perfect, self-sacrificing, outstanding or remarkable, always happy, always melancholic (to get attention), independent, rebellious, a genius, or a peace-maker.

Regardless of how anyone’s fear of being unloveable manifests itself, it’s not our Truth but instead comes from ego. And it’s ego’s job to provide protection and cover for that fear. Sometimes, that protection translates into preemptive strikes that turn into unkindness and even violence toward others.

Let’s consider some scenarios and attempt to step into the shoes of the perpetrator of unkindness. What fear do you think they could be harboring, even if unknowingly?

  • An intimidating colleague/client who seems to have you in the defensive right from the start—Is it at all possible that, if they didn’t strike preemptively to keep you in the defensive, they themselves might be vulnerable to being attacked? It’s irrelevant whether you’d actually attack them; it’s their fear that you might.
  • A non-responsive or inconsistent friend who’s unnervingly hot and cold—Is it at all possible that they worried, if they let you get too close to them, you’d see how flawed and unloveable they are? But they don’t want you to abandon them altogether, so they pour on the charm or become super-helpful when they sense you pulling away.
  • A critical boss/parent who’s impossible to please and who seems incapable of offering words of affirmation or praise—Is it possible that they were never praised, and feared at their core that they’re worthless? Not only was the behavior of encouragement and praise never modeled for them, if they could keep the bar always beyond your reach, you’d never get “there” to see how scared they are that you’ll see how worthless they feel.

Love conquers all things. If the world showed only a little love, just a little more love, we could solve nearly all our problems. No one would have more than the other, because we would all share. No one would despise each other because we would all love each other. No one would insist on his or her own way, because we would all put the other first. No one would war against the other, because we would not want to hurt anyone.

I believe love conquers all things, and no one would really understand it unless they had the opportunity to fall in love and live in love.

So is love the answer, can love conquer all?

 

How do you sustain long term change in a business?

Time For ChangeInteresting enough, only a quarter of employers achieve long-term gains from change management initiatives, according to a Towers Watson study. The study blames a lack of long-term success on companies’ inability to prepare and train managers to be effective change leaders. It found more than half (55%) said their change management initiatives met initial objectives, but only 25% are able to sustain gains over the long-term.

These initiatives can range from programme or policy changes to business transformation and mergers and acquisitions. “Most companies are having a difficult time keeping the momentum of their change management initiatives going,” said Nicola Cull, a senior change management consultant at Towers Watson.

But for mainstream companies, sustainability remains a disappointment: worthwhile thinking on products and services has not translated into increased sales. Change is so much easier for businesses if it comes from the marketplace and is represented by fundamental shifts in consumer values and needs.

Positioning for these changes requires companies to act today to address areas that are likely to become consumer concerns, to build brands that are more resilient to the changes ahead. For those companies wishing to be in the vanguard there is a clear need to promote behavior change and establish new rules in the marketplace. Brands need to play a bigger role: they are the most powerful tools companies have.

The big questions are how and when, to do it in such a way that you gain the rewards of leadership.

Linking the broader corporate intent with the plans and direction of its brands is one of the biggest challenges for many companies. Short-term commercial focus continues to dominate category and brand decisions. But good brand practice today is about building for the future as well as the present. To endure, brands need agility. Those that are building equities on more sustainable principles now may just be the ones that thrive and dominate in the future.

First, you should constantly explore your company’s capabilities. Which of those capacities will serve it well in the years ahead and which won’t? A careful analysis can help you to identify which of them to retain, which to jettison, and what new capabilities might strengthen your company’s position in the marketplace.

Second, you will want to look for trends that will shape the services, programs, and products you offer to your target market. You can identify key trends by listening carefully to the evolving needs and goals of your customers. When they express a new need or goal, you can then develop new offerings proactively that will fulfil them. You can also identify trends by following the latest news and developments in your target markets.

Third, it is likely that, in the process of creating a sustainable business, your company establishes itself as a leader in a particular market that generates a considerable amount of your customer base and revenues. At the same time, it can be risky to focus too much on one market. What happens if that market collapses for some reason? Just as with financial investing, as you build your business, you will want to diversify your markets, so that if one market slows down, you can pick up the slack with customers from another.

Can you create a meaningful life out of something you love?

passion-live-with-itIf you want to be successful at your job and move up the company ladder you need to be passionate about your work. You need to be motivated and driven to be the best you can be regardless of your job or your work.

Passion, drive, motivation, the self-driven attitude about your job and your work that can help lead you down the path to success.

Dr. Martin Luther King once said: ‘If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great street sweeper who did his job well.’

I believe our success comes not so much from what we do, but how well we do. It also illustrates that regardless of your job or your position on the company ladder, you can be successful if you have passion for your work, we can all be successful – this is very much down to how much we apply ourselves to life.

Passion is the energy that pushes marathon runners over the finish line, that keeps the artist chiseling, or painting, or typing, day after day and night after night. Passion without a plan, without action, and without hard work and without passion you’ll run out of energy long before your actions yield the desired result.

How much energy would you have tomorrow morning if you knew that the work you were going to do when you got out of bed was going to impact the world in a way that would fuel your inner fire?

Before you can jump into a life full of living out your passions, you need to discover what you’re truly passionate about. It may be even be something that is sitting right in front of you, but you have never been motivated enough to take the risk. To find out, ask yourself some simple questions: What do you enjoy at your current job? What do you hate? How do you find yourself spending your free time?​

Here are some tips for starting your passion journey:

1. Assess Your Current Scenario

2. Visualise Your Goals

3. Make Passion A Priority

4. Hone Your Craft

5. Make Sacrifices

6. Uncover What Makes You Unique

7. Share Your Passion With Anyone And Everyone

8. Find People Who Are Just As Passionate

Passion is an emotion that comes from within you. It is your enthusiasm, your zeal, your drive and your motivation. You don’t want to just feel passionate about your job, you want to put passion into it. You want to apply all of your skills and all of your energy into your work.

Passion does not go unnoticed. People will see how well you do your job and your attitude towards it. They will see even if a task is hard you don’t give in, you apply yourself even more to overcome it. They will notice your drive and your motivation and consider how you would do in another position.

Creating value from values

the-value-of-valuesWhat does the term ‘creating value from values’ mean?

It is in fact a powerful concept for companies to use. Ultimately, it is a strategy for developing the future market while also strengthening economies, the marketplace, communities, and corporate money.

Recently I wrote a blog post on ‘Do we live in a current economy where we have no customer lifetime value? ‘

Have you ever stopped to consider that the word values contains the word value?

We talk about them as two separate and often very different words. Often strategy, finance, operations, people talk about value in economic value or added value, and human resources, communication, and marketing people talk about values in the terms used across business values and brand values. Yet value sits inside values; a powerful combination of human and financial factors.

Do we treat them separately, discuss them separately, and give them to different departments to deal with separately?

Surely, delivering values needs to be adding wealth creation by adding value. Building brand values, builds brand value. Building emotional values builds economic value. If people believe in what they do, are committed to delivering, and in a way that satisfies their customers, then the community in which they work and as a business will benefit as a whole?

If you believe values create value you need to question the following:

1. What’s important to us as a business?

2. What do we value?

3. What our customers, our staff, and their suppliers say about us?

4. Do we deliver on time, every time?

5. Do we make sure that we follow quality control?

6. Are we passionate about what we do?

7. Do we announce good news stories?

8. What do we dislike about what we do?

The above questions are values that can deliver value when everyone in the organisation is working to live up to their values; in simple terms, the things that are important  to us, the things ‘we’ care about, what makes are job and purpose worthwhile.

It is imperative that the values are developed across the company to be effective and from the board down, otherwise the ‘we’ will be meaningless and risk being treated with disdain by the majority.

Even more important is to turn the values into behaviours that represent value creation.

A shared value creation will involve new and heightened forms of collaboration. While some shared value opportunities are possible for a company to seize on its own, others will benefit from insights, skills, and resources that cut across profit/nonprofit and private/public boundaries. Here, companies will be less successful if they attempt to tackle societal problems on their own, especially those involving cluster development.

Successful collaboration will be data driven, clearly linked to defined outcomes, well connected to the goals of all stakeholders, and tracked with clear metrics.

With the impact of Social Media, do we actually plan for crisis management?

crisis managementcrisis management
 
noun:  the process by which a business or other organization deals with a sudden emergency situation​

 

 

A crisis is the ultimate unplanned activity and the ultimate test for managers. In a time of crisis, conventional management practices are inadequate and ways of responding usually insufficient.

Fewer circumstances test a company’s reputation or competency as severely as a crisis.

Whether the impact is immediate or sustained over months and years, a crisis affects stakeholders within and outside of a company. Customers cancel orders. Employees raise questions. Directors are questioned. Shareholders get very nervous. Competitors sense opportunity. Governments and regulators come knocking. Interest groups smell blood. Lawyers are not far behind.

As the ultimate unplanned activity, a crisis does not lend itself to conventional “command and control” management practices. In fact, some of the techniques for managing a crisis may fly in the face of conventional notions of planning, testing and execution. Preparation and sound judgment are critical for survival.

One of the most vital skills a company can possess is the ability to determine if, when and at what level of importance a crisis has struck:

  • Is this a crisis, or is it simply a continuing business problem coming to the surface?
  • Is it confined to a local area, or does it have the potential to become a situation of national or international importance?
  • Has someone verified the incident or crisis?
  • What are the legal implications?
  • What level of resources will be required to manage it?
  • So what’s to be done?

Ten rules for crisis management

1. Respect the role of the media.

2. Communicate effectively

3. Take responsibility.

4. Centralise information.

5. Establish a crisis team.

6. Plan for the worst; hope for the best.

7. Communicate with employees.

8. Third parties.

9. Use research to determine responses.

10. Create a website

The Chinese have an expression for crisis: wei ji, which is a combination of two words: danger and opportunity. While no company would willingly submit itself to the dangers inherent in a crisis, the company that weathers a crisis well understands that opportunity can come out of adversity.

A well-managed crisis response, coupled with an effective recovery program, will leave stakeholders with a favourable impression and renewed confidence in the affected company.

What is a SWOT analysis?

swot-analysisThere has been much discussion recently over what is a SWOT analysis and if there really is a need for some much work internally and externally, particularly in small businesses.

The answer to the question is simple: a SWOT analysis is an imperative as it is a tool used for situation (business or personal) analysis.

SWOT is an acronym which stands for:

  • Strengths: factors that give an edge for the company over its competitors.
  • Weaknesses: factors that can be harmful if used against the firm by its competitors.
  • Opportunities: favorable situations which can bring a competitive advantage.
  • Threats: unfavorable situations which can negatively affect the business.

Strengths and weaknesses are internal to the company and can be directly managed by it, while the opportunities and threats are external and the company can only anticipate and react to them.

When examining the potential for a new business or product, a SWOT analysis can help determine the likely risks and rewards. SWOT, which stands for Strengths, Weaknesses, Opportunities and Threats, is an analytical framework that can help your company face its greatest challenges and find its most promising new markets.

The purpose of a SWOT analysis

In a business context, the SWOT analysis enables organisations to identify both internal and external influences. Outside of business, other organizations have found much use in the method’s guiding principles. Community health and development, education, and other groups have used the analysis. SWOT’s primary objective is to help organizations develop a full awareness of all the factors, positive and negative, that may affect strategic planning and decision-making. This goal can be applied to almost any aspect of industry.

Though SWOT is meant to act primarily as an assessment technique, its lengthy record of success makes it an invaluable tool in project management.

When to use SWOT

SWOT is meant to be used during the proposal stage of strategic planning. It acts as a precursor to any sort of company action, which makes it appropriate for the following moments:

  • Exploring avenues for new initiatives
  • Making decisions about execution strategies for a new policy
  • Identifying possible areas for change in a program
  • Refining and redirecting efforts

The SWOT analysis is an excellent tool for organising information, presenting solutions, identifying roadblocks and emphasising opportunities.

Performing a SWOT analysis is a great way to improve business operations and decision-making, it allows you to identify the key areas where your company is performing at a high level, as well as areas that need work.

Some small business owners make the mistake of thinking about these sorts of things informally, but by taking the time to put together a formalised SWOT analysis, you can come up with ways to better capitalise on your company’s strengths and improve or eliminate weaknesses.

Businesses should not consider the SWOT analysis a cure-all however. Like any self-analysis tool, it can be used incorrectly if we allow our ego or insecurities to drive the content. It is imperative to be as honest with yourself [as possible] and be prepared to provide input that truly reflects your competencies, accomplishments and abilities.

By knowing these things about your company you can work toward an action plan of self-improvement or minimally ensure you select jobs, organisations and leaders that are an appropriate fit for you to improve your chances for success.