Challenges in best practices and governance within education

I had a very interesting and heated debate recently with a friend discussing education, edu-tech, best practices, governance, and the student/teacher relationship in education.

My good friend stated that “Best practices” is the worst practice. The idea that we should examine successful organisations and then imitate what they do if we also want to be successful is something that first took hold in the business world, but has now unfortunately spread to the field of education. If imitation were the path to excellence, art museums would be filled with paint-by-number works.

The fundamental flaw of a “best practices”-approach, as any student in a half-decent research-design course would know, is that it suffers from what is called “selection on the dependent variable.” If you only look at successful organisations, then you have no variation in the dependent variable: they all have good outcomes. When you look at the things that successful organizations are doing, you have no idea whether each one of those things caused the good outcomes, had no effect on success, or was actually an impediment that held organisations back from being even more successful. An appropriate research design would have variation in the dependent variable; some have good outcomes and some have bad ones. To identify factors that contribute to good outcomes, you would, at a minimum, want to see those factors more likely to be present where there was success and less so where there was not.

We discussed the subject for hours – with the thoughts in mind, I thought I would provide my observations from education in the UK to the problems and then to globalisation and best practices.

Students up and down the country are anxiously discovering their education results. For the majority, their future depends on the grades they achieve – their place at university, or possibly their first full-time job.

The fact is, every student needs a teacher or coach, every person in life needs a mentor:

Until recently, many teachers only got one word of feedback a year: “satisfactory.” And with no feedback, no coaching, there’s just no way to improve. Bill Gates suggests that even great teachers can get better with smart feedback – and lays out a program from his foundation to bring it to every classroom.
Some would have you believe students’ success depends solely on their individual grit, determination, and raw talent. Of course, these are important, but they don’t make up the whole picture. A student’s success also depends on things completely outside of their control: whether they have had to work to support their studies, whether they have had a quiet space to study alone, or how well-funded their college was.

Successive governments have neglected and underfunded these young people, and many of those receiving their results have witnessed this neglect first-hand. A friend of mine, at college in Hillsborough in Sheffield, was only taught for the first half of each lesson. For the second half, a teaching assistant would supervise silent study.

Education is a seamless web. Difficulties caused by a poor start in life cannot always be fully compensated for later on, and every stage of a person’s education will affect the next. Our education system today is more rigid than it used to be. It fails countless people for whom a good college course or university degree is just not possible in their late teens. The students who must care for relatives, or who must work to support their hard-up family while their friends and peers study hard, lose out severely under the current system. Funding for adult skills has been cut by 35 per cent over the past seven years, and the number of mature and part-time students has plummeted dramatically over the past ten.

Before students even receive their results, in fact, before they even start school, some already know they’re at a disadvantage. New research shows there is a widening gap between elite state schools in the south-east and schools in the rest of the country, while figures also show the gap between state and private schools sending students to university has widened since tuition fees were tripled.

Then consider those students who, after receiving their results, will be heading off to university. With the Government’s recent removal of maintenance grants, and their plan to raise fees above £9,000, student debt is soaring: those starting in September will graduate with around £50,000 of debt, maybe more.

Sky-high tuition fees and the rising cost of living have been blamed for “overwhelming” stress levels felt by the majority of students, with one in seven admitting they have been chased by debt collectors as a result of missing rent payments.

A survey commissioned by financial technology company Intelligent Environments found three-quarters of students who receive maintenance loans feel stressed about the amount of debt they accumulate while studying, with over a third (39 per cent) saying they cannot afford their weekly food shop.

Disadvantaged teenagers four times less likely to apply for university

Over a quarter of students admitted to missing rent payments, with three in five polled (58 per cent) running out of money completely before their next payment is due.

Students who experience financial difficulties and worry about debt have a higher chance of suffering from depression and alcohol dependency, new research has found.

Conducted by the University of Southampton and Solent NHS Trust, the study showed symptoms of anxiety and alcoholism worsened over time for those who struggled to pay the bills, while those who were more stressed about graduate debt had higher levels of stress and depression.

Mass demonstration against Tory cuts to education was confirmed in London

The study asked more than 400 undergraduate freshers from across the UK to assess a range of financial factors, including family affluence, recent financial difficulties, and attitudes towards their finances at four time points across their first year, allowing researchers to examine which came first: financial difficulties or poor mental health.

The study also found students who had considered not going to university or had considered abandoning their studies for financial reasons had a greater deterioration in mental health over time.

As a result of globalisation, many people are becoming interested in ranking systems which show how their own countries compare with others on a variety of measures. The World Economic Forum publishes an annual ranking of countries on economic competitiveness; the United Nations a ranking on human development; the OECD publishes comparisons on the quality of healthcare systems. Even a ranking for happiness can be found.

My belief is that change is needed to develop education and to introduce better understanding to practices:

A truly international approach to ranking countries on education should take cultural differences into account before benchmarking and characteristics of good school systems and good teachers.

We can and should learn from each other. But we should also understand that to make a Best practice, work requires translation to a different culture / value system.

The same applies to the discussion on the autonomy of schools. In high power distance countries (by far the majority of countries in the world) Autonomy will only be possible in a
clearly defined and limited mandate that is given by the central power holders. It shold be defined top down.

As Nelson Mandela once said:

“Education is the most powerful weapon which you can use to change the world.”

Predictions for the start of 2018!

2017 was definitely one interesting year, and as the Chinese say: ‘We live in interesting times’.

‘2018 will be a year of political turmoil and environmental crisis caused by dramatic and unprecedented weather’, says Craig Hamilton-Parker in a recent blog post.

A man who successfully predicted the unlikely victory of Donald Trump and the UK’s vote to leave the European Union has come up with a new round of prophecies for 2018.

Craig Hamilton-Parker has prophesied there will be a terrorist attack on a British motorway, revolution in North Korea which overthrows Kim Jong-Un’s regime, and a chemical weapons attack by drones on a European city.

On a less morbid note, Mr Parker also predicted Prince Harry would become engaged to Meghan Markle.

Christmas holiday’s are always a period for introspection and once my dreaded cold had calmed down, I started to reflect on some of the most influential push buttons of business and ‘leadership with technology and operating in the new business world came to mind’.

2017 has come to a close and businesses are preparing to enter 2018 with an instant bang.

What do entrepreneurs really expect heading into the new year?

A shift in IT spending: “A significant number of enterprises will begin to invest in a dedicated security operations center as part of the shift away from prevention towards detection and response … Hybrid security offerings combining on-premise and SaaS/Cloud solutions will become the dominant architecture with customers beginning to integrate these offerings starting in 2018.” – Prakash Nagpal, vice president of Infoblox.

The Cloud will fragment into microservices: “In 2018, technology companies are going to ditch the buzzword ‘cloud’ in favor of the next big trend in IT – ‘microservices’. This is where companies will increasingly look to scale by essentially breaking up their IT and thinking smaller and using more SDN and NFV type approaches. Enterprises should also take note fast – moving to smaller applications makes it much easier to scale and decreases risk, while increasing efficiencies.” – Craig Walker, CEO of business communication platform Dialpad

The rise of the sharing economy: “Digitization and the sharing economy will disrupt more industries. Already, retail (Amazon), automotive (Uber and Zipcar), and the server market (Google, Amazon) have been disrupted – and we have had two years without another major industry being disrupted. Given this, financial services and healthcare are ripe for disruption.” – Prakash Nagpal

Banking models will begin a radical shift: “Millennials want to bank wherever they want and whenever they want, which does not align with the traditional banking model. It’s predicted that digital banking will grow to more than 2 billion users by 2020. As a result of this shift, the traditional brick-and-mortar banking solution will be replaced with a technology first-mindset. In essence, your wallet will be your phone.” – Dave Mitchell, president of NYMBUS

Speed is key in modern banking: “The banking channel will strive for speed. Lending, banking services, statement processing and other banking channel players are scrambling to get online and get faster. We expect the scramble to continue as the industry seeks to eliminate middle men – like brokers – and better serve their customers.” – Vernon Tirey, co-founder and CEO of LeaseQ

Mobile banking means more mobile cyberattacks: “All are experiencing a big increase in attacks on their mobile banking and transactions. Expect that to continue. Approximately 80 percent of financial institutions’ customers are doing online banking, 50% are on mobile and that’s growing. More customers equals more opportunity for attacks.” – John Gunn, CMO of VASCO Data Security

Machine learning and Blockchain will grow more prominent: “Two of the most interesting IoT developments to emerge in 2017, with the most potential for innovation, were blockchain and machine learning. They likely won’t go straight to market in the new year – we’ll likely see more proofs of concept instead – but, we have seen some fascinating PoCs already.” – Mike Bell, EVP IoT & Devices at Canonical

Machine learning will become more responsive in customer service: “Machine learning will play a bigger role in sales and customer support in 2018. Lower costs and increased availability of speech analytics tools mean more businesses will record and monitor calls within their contact centers. Instead of simply guiding callers through prompts, speech analytics will help to categorize them and analyze responses in terms of what you say and how you say it. Insights like these will be used to guide agents, in real time, to get the best results from each interaction.” – Chad Hart, head of strategic products at Voxbone

AI implementation will help business capitalize on large troves of data: “Although discussions on the topic of data may not be new, until now most business have been focused on forming teams and building data pipelines, but the data itself has not produced much disruption. With the right people and tools in place, companies can now focus on using data to drive growth. Companies will look to incorporate artificial intelligence (AI) to gain a competitive edge.” – Jennifer Shin, founder and chief data scientist of 8 Path Solutions

IoT cyberattacks will become more common: “There will be an increase of random IoT hacks and attacks because the tools are easy to find and use, and also because of all the unsecured IoT devices – Gartner says there are 8 billion connected things in 2017 and expects 20 billion connected devices by 2020. Anyone can go onto the dark web and start using available malware code, not to mention the readily available services such as hacking, malware- and ransomware-as-a-service, which can all be hired for next to nothing. It’s very easy these days for someone with little knowledge to launch a sophisticated attack, and there’s clear financial incentive – in the last three years, business email compromise alone made $5.3 billion.” – Christian Vezine, CISO at VASCO Data Security

IoT devices will become more secure: “Expect to see at least 2 or 3 large-scale, botnet-style attacks on IoT-related hardware in 2018. To remedy this, the industrial space may pick up a trend from the consumer space, where device updates are downloaded automatically, and give the user little say in the process.” – Mike Bell

Industry will employ more low power wide area networking (LPWAN): “LPWAN technology can be unwired and run for a long time, with minimal power consumption. Its potential applications include heartbeat communications and predictive maintenance for industrial equipment like basement boilers, which can be otherwise difficult to reach … LPWAN provides better penetration and range in hard-to-reach areas, which opens the door for groundbreaking new industrial equipment use cases.” – Mike Bell

Economies are growing. Stock markets are climbing. Employment is healthy. These are all positive signs of the marketplace as a whole.
But the fate of individual companies has never been more uncertain, and the window of opportunity is closing for many companies unprepared or unable to adapt to new market realities.

Many factors are combining to define the fate of companies: Unmet customer expectations are resulting in churn; the lack of digital transformation gains is translating to loss of market share; industry lines that protected some are crumbling; and longstanding, durable business models are failing.

For some, it feels like a burning platform mandating bold action; for others, it will be the quiet but real deterioration of their business.
Customers demand what they demand. And when companies fail to deliver experience by experience or live up to their brand promise, customers will take flight.

Evolving customer expectations will challenge everybody — leaders, followers, and laggards. The across-the-board plateauing of CX (Customer Experience) quality reminds us that customers continuously re-evaluate experiences and reassess loyalties.

Leaders will adapt and, ultimately, thrive. Those slow to change will struggle. And the distance between the two will grow.

2018 will be a year of reckoning for those that have held on too long or tried to bootstrap their way through transforming their business.

Simply put, the distance between customer expectations and the reality on the ground is becoming so great that a slow and gradual transition is no longer possible. Incrementalism may feel good, but it masks the quiet deterioration of the business.

Whether CEOs in these companies start to use their balance sheet wisely, find new leaders, develop aggressive turnaround plans, or do all of the above, they and their leadership teams must aggressively get on track to preserve market share and market standing.

Finally, leaving you with a new year quote and thought by Melody Beattie:

“The new year stands before us, like a chapter in a book, waiting to be written. We can help write that story by setting goals.”