The new business world, intensive vs integrative growth strategies

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Turning a small business into a big one is never easy. The statistics are grim. Research suggests that only one-tenth of 1 percent of companies will ever reach £250 million in annual revenue. An even more microscopic group, just 0.036 percent, will reach £1 billion in annual sales.
Is research correct, will most businesses start small and stay there?
A large percentage of entrepreneurs recognise that lifestyle models and staying small does not necessarily guarantee business survival, there are examples of companies out there that have successfully made the transition from start-up to small business to fully-thriving large business.

Some thoughts for entrepreneurs and companies on how they can create a growth strategy:

Developing a Growth Strategy: Intensive Growth
Part of getting from start up to large company is fundamentally down to leadership and a growth strategy, maximising performance driven results from the least amount of risk and effort. Growth strategies resemble a kind of ladder, where lower-level rungs present less risk but maybe less quick-growth impact. The bottom line for small businesses, especially start-ups, is to focus on those strategies that are at the lowest rungs of the ladder and then gradually move your way up as needed. As you go about developing your growth strategy, you should first consider the lower rungs of what are known as Intensive Growth Strategies. Each new rung brings more opportunities for fast growth, but also more risk. They are:

1. Market Penetration. The least risky growth strategy for any business is to simply sell more of its current product to its current customers.
2. Market Development. The next rung up the ladder is to devise a way to sell more of your current product to an adjacent market.
3. Alternative Channels. This growth strategy involves pursuing customers in a different way such as, for example, selling your products online.
4. Product Development. A classic strategy, it involves developing new products to sell to your existing customers as well as to new ones.
5. New Products for New Customers. Sometimes, market conditions dictate that you must create new products for new customers.

If you choose to follow one of the Intensive Growth Strategies, you should ideally take only one step up the ladder at a time, since each step brings risk, uncertainty, and effort.

Developing a Growth Strategy: Integrative Growth Strategies
If you’ve exhausted all steps along the Intensive Growth Strategy path, you can then consider growth through acquisition or Integrative Growth Strategies. The problem is that some 75 percent of all acquisitions fail to deliver on the value or efficiencies that were predicted for them. In some cases, a merger can end in total disaster, as in the case of the AOL-Time Warner deal. Nevertheless, there are three viable alternatives when it comes to an implementing an Integrative Growth Strategy. They are:

1. Horizontal. This growth strategy would involve buying a competing business or businesses. Employing such a strategy not only adds to your company’s growth, it also eliminates another barrier standing in your way of future growth – namely, a real or potential competitor.
2. Backward. A backward integrative growth strategy would involve buying one of your suppliers as a way to better control your supply chain. Doing so could help you to develop new products faster and potentially more cheaply.
3. Forward. Acquisitions can also be focused on buying component companies that are part of your distribution chain

As astronaut Chris Hadfield once said:

“Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying in space.”

Are we too distracted in this digital technology world for our real relationships?

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One Sunday afternoon early this year, I was editing my new book, “Meaningful Conversations“, and found myself reading the same paragraph over and over, a half dozen times before concluding that it was hopeless to continue. I simply could not marshal the necessary focus.
Instead of reading and absorbing the written words, I was distracted by the alerts of my device on apps, email and twitter.
“The net is designed to be an interruption system, a machine geared to dividing attention,” Nicholas Carr explains in his book “The Shallows: What the Internet Is Doing to Our Brains.” “We willingly accept the loss of concentration and focus, the division of our attention and the fragmentation of our thoughts, in return for the wealth of compelling or at least diverting information we receive.”

Distractions turn on different part of our brains and do so more quickly than the daily grind of paying attention, neuroscientists have discovered.
Separate regions are responsible for the different ways our brain focuses on the world around us, according to the study by MIT researchers, and our brain waves even pulsate at different frequencies depending on the type of outside stimulus.
“Neural activity goes up and down in a regular periodic way, with everything vibrating together,” said study co-leader and neuroscientist Earl K. Miller. “It is faster for automatic stimulus and slower for things we choose to pay attention to.”

Addiction is the relentless pull to a substance or an activity that becomes so compulsive it ultimately interferes with everyday life. By that definition, nearly everyone I know is addicted in some measure to the Internet. It has arguably replaced work itself as our most socially sanctioned addiction.
According to one recent survey, the average white-collar worker spends about six hours a day on email. That doesn’t count time online spent shopping, searching or keeping up with social media.
The brain’s craving for novelty, constant stimulation and immediate gratification creates something called a “compulsion loop.” Like lab rats and drug addicts, we need more and more to get the same effect.
Endless access to new information also easily overloads our working memory. When we reach cognitive overload, our ability to transfer learning to long-term memory significantly deteriorates. It’s as if our brain has become a full cup of water and anything more poured into it starts to spill out.

distractionOnline

Are all the modern devices and digital conveniences we have at our disposal — from the web and social media to smartphones and tablets — making us more distracted and less able to concentrate? And is this harming our ability to think and be creative, and therefore by extension harming society as a whole? It’s a big question, the question is can we face the reality of the answer or are we afraid of missing something?
Is multi-tasking just a myth?

Joe Kraus of Google Ventures says he has an “unhealthy relationship” with his phone and is constantly pulling it out to check things, and that if he lets it, that behaviour “fills up those gaps in my day — some gaps of boredom, some of solitude.” The effect of all of this, he argues, is that we are increasingly distracted, and less able to pay attention to anything for a reasonable length of time, and this distraction is a “worsening condition.” We may think that we are getting things accomplished or multi-tasking, he says, but brain studies show that multi-tasking is a myth, and in reality we are just trying to do too many things at once and overloading our brain’s ability to concentrate.
The Google Ventures partner and former co-founder of Excite.com also quotes sociologist Dr. Sherry Turkle, to the effect that: “We are lonely but fearful of intimacy. Digital connections offer the illusion of companionship without the demands of friendship. We expect more from technology and less from each other.” This explains the constant desire for virtual contact, Kraus says — and that contact gets in the way of real relationships.

To live life with less distraction, consider implementing one or more of these 10 unconventional habits:
1. Turn off smart phone notifications.
2. Read/Answer email only twice each day.
3. Complete 1-2 minute projects immediately.
4. Remove physical clutter.
5. Clear visible, distracting digital clutter.
6. Accept and accentuate your personal rhythms.
7. Establish a healthy morning routine.
8. Cancel cable / unplug television.
9. Keep a to-do list.
10. Care less what other people think.

There is little doubt our world is filled with constant distraction which is effecting real relationships. And there is little doubt that those who achieve the greatest significance in life learn to manage it effectively.
As Bryan Adams once said:

“Social media is a giant distraction to the ultimate aim, which is honing your craft as a songwriter. There are people who are exceptional at it, however, and if you can do both things, then that’s fantastic, but if you are a writer, the time is better spent on a clever lyric than a clever tweet.”

Robo advisers or not as the case maybe….?

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My good friend has recently moved his life and business to Jávea in Spain. Jávea is a coastal town in the comarca of Marina Alta, in the province of Alicante, Valencia, Spain, by the Mediterranean Sea. Situated on the back side of the Montgó, behind a wide bay and sheltered between two rocky headlands. The area was first inhabited in prehistoric times, 30,000 years ago by cave dwellers on Montgó.

My role was to assist him on business structure matters in Europe, focus is incredibly important when you are transitioning life and business to a new country and environment.
We decided to take the weekend off and on the Sunday climb Montgó, which rises to 753 metres (2,470 ft). It is the last spur on the Cordillera Prebética Mountain Range. The mountain rises dramatically from the valley floors. surrounding it and dominates the skyline for miles around. Its craggy cliffs are home to some of the most unusual flora and fauna in Spain. The mountain is renowned for its rock formations, cliffs, caves and natural harbours. From the Xàbia side Montgó is often said to resemble the head and trunk of an elephant and a real endurance test in 35 degrees of heat!
We always have many high energy discussions and decided, as the hike up the mountain was 7km and potentially 5 hours of climbing by the cliff edge, that talking about human 2 human and robo-automation maybe a good way not to focus on the sheer drop of the mountain edge.

It is true to say that there has been about 35% of current jobs in the UK at high risk of computerisation over the following 20 years, according to a study by researchers at Oxford University and Deloitte. (‘The Future of Employment: How susceptible are jobs to automation’. Data supplied by Michael Osborne and Carl Frey, from Oxford University’s Martin School). Figures on UK job numbers and average wages from the Office for National Statistics and Deloitte UK.)
Whilst this is not 100% it can cause a level of insecurity when reviewing certain media and developments by companies for the replacement of humans.

A robot anesthesiologist designed by Johnson & Johnson is going off the market. Only three years after approval, the company has stopped production on the Sedasys machine due to poor sales.
The Sedasys machine was designed to provide anesthetic to patients undergoing routine surgeries. The American Society of Anesthesiologists was especially alarmed because anesthesiology is one of the riskier aspects of many surgeries. The machine, which administered the drugs while monitoring the patient’s vital signs, was originally considered for use on a number of surgeries.
Johnson & Johnson agreed to use it only for procedures like endoscopies, colonoscopies, and esophagogastroduodenoscopy. By mid-2015 it was being used in four hospitals. Apparently, that was not enough to justify its continued manufacture.
It’s always unsettling to think that a robot could put a whole profession out of a job especially when that profession involves years of training and expensive education. Apparently, no one is entirely safe. On the other hand, more and more people are facing astoundingly high healthcare costs. The Sedasys system cost one tenth as much, per procedure, as a human anesthesiologist.

Jávea_desde_el_Montgó

We discussed another sector: financial advisers and financial services, where robo advisers could potentially override human competence in areas. Robo advisers do a great job of maintaining client portfolios. But that’s only one part of the job of financial management and that is why human advisers are not going away anytime soon. Traditional human advisers deliver the kind of personal, hands-on service that investors consistently say that they want.
Just as important, advisers are able to offer the continuing coaching to address the challenges clients face along the way – from market-volatility to cash-flow needs to ensure that transitory issues don’t devastate their long-term strategy.
Some critics point to supposed advantages of robo advisers. For one, they say that a passive, robo-managed portfolio will outperform a portfolio actively managed by a human. But that’s a matter of investment strategy, not an argument for going exclusively with digital advisers. Many human advisers might recommend passive investment strategies, depending on the needs of the client.

The need for human help

Ultimately, it’s all about what investors want and what they seem to want more than anything is the human touch. Many of the most successful digital platforms already include access to human advisers, while others are being retrofitted to serve as portals for traditional advisory practices.
That does not mean, of course, that there’s no market for digital services. Some traditional human-centered advisory firms, for instance, are adding digital tools to their offerings. But they’re doing so as a complement to the kind of personalized service that only they can provide to clients, not as a replacement for it. Creating and coaching households through the realisation of an optimal comprehensive financial plan still relies on the responsiveness and rapport only a traditional adviser can provide.

An interesting report by A.T Kearney state assets under management by robo advisers are estimated to increase 68 percent annually to about $2.2 trillion in five years, according to a forecast from the firm. About half of that is expected to come from money that’s already invested and the rest from non-invested assets. The robots may prove to be even better than humans at one of the most important tasks required of an investment adviser: knowing how to dodge taxes.

“The dramatic collapse of commission prices and the rise of automation means that institutional-grade tax-loss harvesting is now within the reach of all investors,” reads a blog post from robo-adviser pioneer Wealthfront, whose claim to fame is programming a robot with all the wisdom of professor Burt Malkiel.
There is no question that robo automation is an innovation, brought on by the millennials, there is significant value to efficiency if robots can execute customer lifetime value and brand customer loyalty. However, all of this raises some important questions. Like, could growth in robo-advisers among the fattest part of the demographics curve lead to more crowded trades and more tightly correlated markets? What are the implications for government from robots armed with “institutional grade tax-loss harvesting” strategies? Will the conference circuit become filled with awkwardly dancing robo advisers and robo sales traders? And will they play hookie during the breakout sessions to go shoot a round of golf with handicaps of approximately negative 40?

If we start seeing portfolios with 90 percent allocations to the Robo-Stox Global Robotics & Automation Index ETF, we’ll know something went wrong.

All of the aforementioned gives us plenty to ponder, I feel…….

Are good story tellers happier in life and business?

I recently travelled to Southern Europe, to assist a friend who has moved country for a new life and new business. At the airport I managed to fill my arms with the usual stack of daily news and happily found a copy of the Wall Street Journal. The ‘Personal Journal’ in today’s issue really raced my mind on an article around happiness, life, love. I have been writing for the last few years on the subject and then had a 38,000 feet epiphany: “it may not be how happy we are in our lives or in love, but it maybe the stories we tell”?

A Hopi American Indian proverb says: “Those who tell the stories rule the world.” Well, just maybe these words of wisdom are totally correct.
It is true that in our information-saturated age, business leaders “will not be heard unless they’re telling stories,” says Nick Morgan, author of Power Cues and president and founder of Public Words, a communications consulting firm. “Facts and figures and all the rational things that we think are important in the business world actually do not stick in our minds at all,” he says. But stories create “sticky” memories by attaching emotions to things that happen. That means leaders who can create and share good stories have a powerful advantage over others. And fortunately, everyone has the ability to become a better storyteller. “We are programmed through our evolutionary biology to be both consumers and creators of story,” says Jonah Sachs, CEO of Free Range Studios and author of Winning the Story Wars. “It certainly can be taught and learned.”

In William Shakespeare’s time, the word “conversation” meant two things—verbal discourse, and sex.
That’s how intimate the most well-known poet and playwright in the English language viewed the act of talking with another person.
Since the dawn of language, people have shared stories with others to entertain, persuade, make sense of what happened to them and bond. Research shows that the way people construct their individual stories has a large impact on their physical and mental health. People who frame their personal narratives in a positive way have more life satisfaction.
They also may be more attractive. New research, published this month in the journal Personal Relationships, shows that women find men who are good storytellers more appealing. The article consists of three studies in which male and female participants were shown a picture of someone of the opposite sex and given an indication of whether that person was a proficient storyteller. In the first study, 71 men and 84 women were told that the person whose picture they were looking at was either a “good,” “moderate” or “poor” storyteller. In the second study, 32 men and 50 women were given a short story supposedly written by the person in the picture; half the stories were concise and compelling, and half rambled and used dull language. In the third study, 60 men and 81 women were told whether the person in the picture was a good storyteller and were asked to rate their social status and ability to be a good leader in addition to their attractiveness.
The results were the same across all three studies: Women rated men who were good storytellers as more attractive and desirable as potential long-term partners. Psychologists believe this is because the man is showing that he knows how to connect, to share emotions and, possibly, to be vulnerable. He also is indicating that he is interesting and articulate and can gain resources and provide support.

Psychologists say it’s important to keep telling each other stories. They help you remember why you were attracted to each other in the first place. In tough times, they help you make sense of what has happened. Many marriage therapists have couples in crisis each explain their side of events and then weave their stories into one cohesive narrative. “It’s a way to build and maintain a bond over shared history,” says Anna Osborn, a licensed marriage and family therapist in Sacramento, Calif.

How can you use storytelling to continue to bond in your relationships?

Principles to Remember
Do’s:
– Consider your audience – choose a framework and details that will best resonate with your listeners.
– Identify the moral or message your want to impart.
– Find inspiration in your life experiences.

Don’t’s:
– Assume you don’t have storytelling chops – we all have it in us to tell memorable stories.
– Give yourself the starring role.
– Overwhelm your story with unnecessary details.

Embed conflict to motivate and inspire
Josh Linkner was worried his employees were becoming complacent. Then the CEO of ePrize, a Detroit-based interactive promotions company, Linkner had seen his company become the dominant leader in the online promotions industry almost overnight. In the mid 2000s, “we had double and triple growth every year,” he says. “I became worried that we would start clinging to our previous success instead of forging new success, and that our creativity would decline.” “Greatness is often achieved in the face of adversity,” he says, “but we didn’t have a competitor to gun against.”
So he made up a fake nemesis. At an all-company meeting, he stood up and announced that there was a brash new competitor named Slither. “I told everyone they were bigger than us, faster than us, and more profitable,” he says. “Their investors had deeper pockets. Their footprint was better, and they were innovating at a pace I’d never seen.”
The story was greeted with chuckles around the room (it was obvious the company was a ruse), but the idea soon became embedded within ePrize’s culture. Executives kept reinforcing the Slither story with fake press releases about their competitor’s impressive quarterly earnings or infusions of capital, and soon the urge to best the imaginary rival began to drive improved performance.
“It inspired creativity,” Linkner says. “In brainstorming sessions, we used Slither as the foil. Instead of saying, ‘OK, guys, we have to reduce our production time. How are we going to do that?’ I would say, ‘The folks over at Slither just shaved two days out of their cycle time. How do you think they did it?’ The white boards filled with ideas.”

Anchor the story in your personal experiences
Vince Molinaro, managing director of the leadership practice at Knightsbridge Human Capital Solutions, Canada’s biggest HR advisory, tells clients he knows exactly when his career direction snapped into focus. It was at his first job out of college, with an organization that helped needy individuals get back on their feet. Vince loved the mission but found the atmosphere uninspiring. “Everyone just went through the motions,” he says. “I remember thinking, ‘Is this it? Is this what working in the real world is like?’”
A senior manager named Zinta sensed that Vince wanted to have a bigger impact, and asked him to join several likeminded colleagues on a committee to make their workplace a more positive environment. They began to make subtle changes, and coworkers’ attitudes started to improve. “I saw firsthand how a single manager can change the culture of a place,” he says.
Then Zinta was diagnosed with aggressive lung cancer. In her absence, the office culture began to revert back. On a visit to see Zinta in the hospital, Vince told her about the disappointing turn of events. She surprised him with a confession: Since she had never smoked and had no history of cancer in her family, she was convinced that her disease was a direct function of putting up with a toxic work environment for so long.
Shortly after, Zinta sent Vince a letter telling him he would be faced with an important choice throughout his life. He could allow the negative attitudes of others to influence his behavior, or pursue professional goals because of the sense of personal accomplishment they offered. “In her time of need she reached out to me,” he says. “She was a mentor to me even though she didn’t need to be.”
Two weeks later, Zinta passed away. But the letter changed Vince’s life, inspiring him to leave his job and start his own consulting business devoted to helping people be better leaders. “I’ve seen the kind of climate and culture that a great leader can create,” he says. “For the last 25 years, I’ve tried to emulate that.” He still has Zinta’s letter.
When Vince first began sharing this story with his leadership clients, he was taken aback by their reaction. “There was a connection they had to me that was really surprising, he says. “It’s like they got me in ways that I wasn’t able to directly communicate.”
“It also gets them thinking about their own story and the leaders that have influenced them. In my case, it was a great leader. Sometimes it’s the really bad ones you learn a lot from.” Whatever the case, he says, the power comes from sharing your story with the people you lead so they better understand what motivates you.

A final thought: stories do grab us. They take us in, transport us, and allow us to live vicariously and visually through another’s experience. As I’ve said often in my work around presence, shared stories accelerate interpersonal connection. Learning to tell stories to capture, direct and sustain the attention of others is a key leadership skill. Storytelling also greatly helps anyone speaking or presenting in front of an audience.

As Steven Spielberg once said:

‘The most amazing thing for me is that every single person who sees a movie, not necessarily one of my movies, brings a whole set of unique experiences. Now, through careful manipulation and good storytelling, you can get everybody to clap at the same time, to hopefully laugh at the same time, and to be afraid at the same time.’

People are not commodities…. people come first

Illustration with a team on puzzle pieces.
Illustration with a team on puzzle pieces.

I recently did a key note to a group of sophisticated entrepreneurs – the topic was on business transformation, sustainability and growth.

My belief is that no one person should ever underestimate the value (and difficulty) in delivering the business basics; as any entrepreneur or CEO will tell you, its really hard to design, create a good product, provide an excellent service, and earn a profit. But when large companies use their incredible power to simultaneously mix profit with positive social impact, we see the truly amazing potential of business at its best. And one of the most encouraging business trends over the past several decades is business leaders’ realisation that companies can take serious steps to minimize their negative environmental impact and still be profitable.

Although, as we have seen, technology can have a baleful impact on the human side of business, it can also work the other way, especially by improving information. The internet enables consumers to discriminate on the basis of more than just quality and price; they can increasingly take human and environmental impact into account too. As companies like BeGood raise the bar about how much information is provided about consumer products, social impact becomes a consumer feature just like any other.

My favourite businesses, though, are not just those that provide value to the marketplace without doing harm but those whose profits are intrinsically linked to solving social or environmental problems. In the past five years thirty-one states in the US have passed benefit corporation legislation, allowing for-profit companies to legally pursue social and environmental impact in addition to profit. The proliferation of ‘B-corps’, including the now publicly traded Etsy, shows that multiple bottom lines are not mutually exclusive.

There is a trend toward inhuman treatment of workers in other ways too, and again, technology can exacerbate but also help. Bosses are often incentivised by systems created by management consultants or software programs brought in order to help improve ‘efficiency’. The result: employees are inhibited from exercising their abilities to the fullest and not trusted to use their judgement, work autonomously, or make decisions outside of specific frameworks.

Much of this comes from the drive to quantify performance. You can understand the impulse that led Amazon forcing its warehouse employees to track themselves without countdown-beeping GPS devices, but how can that justifiable impulse be channelled into a more human approach?

I have discussed a few ideas in this blog, but all the ideas require change, some of the changes start with individual culture and human to human values, spending more time in nature and with our families and children and away from over use of technology. Other changes require businesses to execute transformation with the challenging existential questions that artificial intelligence and robotics present.

I feel that there needs to be a balance of human to human to technology, this will preserve our culture, values and relationships. What ever happened to picking up the phone? Or talking to someone face-to-face? Or do we not have time?

Everything has become too big, too bureaucratic, too distant from the human scale. We feel we can not control the things that matter, It is time to make the world more human.

Itzik Amiel once said:

“It is not only business to business sake but human to human sake.”

What is happiness…..continued

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A few years ago I wrote a blog ‘What is Happiness’ – having coffee with friends recently in London, the subject seems to be increasing more and more, with people asking ‘what exactly do I need to do to be happy’?

I have spent 25 years in business developing companies and leadership, but after years successfully helping people lead teams, lead businesses, and lead organisations, something slowly dawned on me. Is anyone happy? The general conversation at corporate functions, business lunches and conferences was filled with conversations about struggling to find balance, feeling too busy, and keeping up with others. So many leaders said they did not have the space in their lives, were stressed about time and money, and felt burdened with endless decisions and conflicting advice. Even the greatest leaders in the world, billionaires, Fortune 500 CEOs are all plagued with fatigue, dramatic crises on a daily basis. I have also suffered with my fair share of unhappiness at times.

The happiness model we were taught from a young age is actually completely backward. We imagine that if we work hard in order to achieve big success and then instantly we reap the rewards of happiness, you have heard the saying ‘great work, big success equals big happiness’
We do great work, have big success, but instead of being happy, we just set new goals. Now we study and research for the next job, the next qualification, the next promotion. Why stop with an MBA, why stop at being a Director when you can be the CEO,why stop at one house when you can have two. We never get to happiness. It keeps getting pushed further and further away.

William Shakespeare once said ‘ For there is nothing either good or bad, but thinking makes it so’. But if thinking is the root cause for being happy or sad, surely we can switch it on and off like a light switch?

Aristotle said ‘Happiness depends upon ourselves’. In today’s scientific world we have evidence that proves the importance of attitude and specific proven actions we can take to manage our attitude.

There is a new piece of research published in ‘The How of Happiness’ by the University of California psychology professor Sonja Lyubomirsky that shows exactly how much of our happiness is based on our life circumstances. The conclusion of these findings state that 10% of our happiness is what happens to us and 90% is based on our generic predisposition and our intentional activities.

You do not have to change what you are or what you have to be happy, but instead change the emotion you are expressing. If you are expressing anger then you will feel angry. If you express jealousy or guilt, then you will feel jealousy and guilt. If you are expressing love then you are likely to experience happiness and fulfillment. Think back to different times in your life and make a note of what you were expressing. We often associate feeling happy with who we were with what we had, or what we were doing. Those external things were not making us happy. It was the love we were expressing at the time that fulfilled us.

Happiness and joy aren’t guaranteed because you achieve your self help goals. These are just games we set up in the mind to trigger our expression of love and acceptance. It is your expression in the moment that determines the happiness and joy in your life. When you express love you are happy. When you express emotions of fear and anger you are unhappy. We have become conditioned in our life to express ourselves in reaction to outside events. Only when we break these conditioned emotional responses and consciously choose our attitude will our happiness be assured. Having awareness and direction over your expression is the key to assuring your happiness.

The steps to being happy can be defined as:

1. Know who you are
2. Practice self-kindness
3. Love yourself as you are
4. Move beyond self-improvement
5. Be true to yourself
6. Abandon self-defeating behaviours
7. Trust yourself
8. Consider yourself blessed
9. Know your strengths
10. Find your essence and your next step

We all know that being happy today is a daily challenge. Between our personal daily struggles, the challenges of those we are close to, and the hardships that are happening globally, it’s easy to fall to a place of sadness. And yet we still yearn and often times work towards a feeling of true happiness and inner peace, which is pure elation.

A person’s first and last love is self-acceptance. Have you ever wondered why happiness is considered as the most essential feeling? It is a feeling that we all feel. If we try to stay happy on a regular basis, there is a lot we can change in ourselves and bring out the positivity. There are many habits which people practice in their daily lives for staying happy, but there is this one habit which is related directly with our being satisfied with our lives, which we practice the least – and that is self-acceptance.
As Ayn Rand once said:

‘Achievement of your happiness is the only moral purpose of your life, and that happiness, not pain or mindless self-indulgence, is the proof of your moral integrity, since it is the proof and the result of your loyalty to the achievement of your values.’

C-Suite – is it time for a rethink and change?

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I was discussing at a Non-Executive Directors meeting recently ‘the role of C-suite’ and whether C-suite are integrated enough to the business, to really drive change, transformation, effect the direction of growth and shareholders, or whether C-suite was too far removed from the business to really matter.

Harvard says that ‘a role of management in business services is to make average people exceptional…but you must have the information to know what exceptional looks like in your customer eyes.
In 2014, I attended a conference by one of the UK’s top business schools and wrote a blog, ‘What is Excellence in Business‘. There is a constant discussion on leadership, its value and where leadership fail to deliver and execute strategy and business development and growth.

The C-suite is considered the most important and influential group of individuals at a company. Being a member of this group comes with high-stakes decision making, a more demanding workload and high compensation. As “chief” titles proliferate, however, job-title inflation may decrease the prestige associated with being a member of the C-suite, but do the C-suite actually cause effect in an organisation that creates value to shareholders, customers and employees.

The next-generation C-suite must transcend functional boundaries to secure enhanced alignment and coherence, without defaulting back to the command-and-control arrangements of a bygone era.

So what is the answer?
In an increasingly volatile and uncertain world, companies are likely to rely more, not less, on the judgment of managers in making critical decisions and choices. A fundamental and unique role for most C-suites is the application of collective knowledge and experience in exercising judgment on the most critical issues—and enabling others in the enterprise to do likewise.

From the worlds of social psychology, behavioral economics, and most recently, neuro-science, a great deal has been learned about the reality of how humans make decisions, individually and in teams. It is typically a far less rational process than assumed. The power of heuristics and biases, the dangers of certitude, the risk of reliance on experts—these and other factors are well understood. But with the convergence of disciplines, and an increasing focus on techniques for better team-based and individual decision making, this is a field starting to move from the world of theory into the world of practice.

Then, there are the opportunities afforded by exponentially increasing access to hard data. The hype around big data reflects real promise in the form of greater transparency and insight, delivered through executive dashboards and powerful and intuitive visualization technologies. Judgment will never be replaced by data—but it will be increasingly supported. Access to sound information in close to real time can enable the C-suite to agree on necessary course correction, focusing on facts from the field rather than the specific (and sometimes competing) interests of different functions and executives.

But data are sometimes tortured to “reveal” whatever the interrogator wishes to learn: They do not always overcome inevitable cognitive biases. Two other opportunities for enhancing judgment come from the “softer” domain of social science. Few executive teams today are as diverse in their composition as their talent base and the markets they serve. But that is changing, with global experience and background becoming more highly valued, and the evidence mounting of the benefits of designing leadership systems to accommodate greater diversity.

Difference also brings challenges—of conflict, misunderstanding, and misalignment. Here, a great deal has been learned, and codified, about the skills that underpin productive dialogue. These are learnable skills that can transform the effectiveness and outcomes of senior executive communication and interaction—and some leading firms are already investing heavily in building such leadership capabilities.

The future
There needs to be an ongoing evolution of the C-suite and the critical integrative role it must perform are likely to have far-reaching implications across many firms. A recent Harvard Business Review article reports that some CEOs are already “double hatting” key executives, giving them significant responsibilities beyond their official jobs—for example, a functional chief leading an integrated operational initiative.16 Some specific “chief” roles are likely to evolve and grow. Relationships between leadership teams and boards will perhaps realign. Promotion paths to top leadership will likely take on some new contours. It is even possible that belonging to the “top team” will cease to be the permanent destination (which results in potential calcification of the team), but become a time-bound tour of duty for executives prior to returning to their own specialist areas.

It will be up to top leadership, too, to address the perennial challenge of balancing different time horizons. Top executives carry unique responsibility for both short-term performance and long-term stewardship of the firm. Intense pressure from capital markets for immediate results, coupled with a shortening average tenure for some senior executives (especially CEOs), have underscored the former in many Western corporations. Two factors are likely to enforce a more balanced perspective here. First, axiomatically, discontinuity demands anticipation—to avoid catastrophic and irreversible missteps. Second, in most industries, the competitive set now includes powerful new players who might secure advantage from a traditionally stronger orientation toward longer-term horizons, enabled by the more patient capital support of their state- and family-owned legacies.

Finally, one of the most profound changes in the years ahead might well come in the area of executive incentives and metrics designed explicitly to encourage more aligned and collaborative leadership, and to help ensure a balanced focus on short- and long-term imperatives.

So what is the conclusion:
If a company sticks with the C-suite model it probably has in place today, it might find it hard to remain competitive. The next wave of globalisation is bringing unfamiliar opportunities and challenges, along with increased diversity and complexity. These dynamics are intertwined with rapid technological change and fast-evolving business models, industry structures, and organizational forms. Plotting the course forward will test the limitations of the typical team of functionally oriented executives.

A key requirement for the next-generation C-suite will be the ability to secure alignment and coherence across multiple dimensions of essential change, without defaulting back to the command-and-control arrangements of a bygone era. Achieving deeper integration and coherence is unlikely to be achieved by C-suite 2.0 fragmentation—but neither will it be accomplished by a return to the smaller, tightly centralised C-suite 1.0 model. Boards and CEOs might make this a subject of discussion and debate, and come up with their own definition of their future C-suite 3.0.

As John Quincy Adams once said:

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”

Do we forget our first love or how people have made us feel, or are we still in love?

love blogI have been having much debate with friends recently over the subject of ‘Love’ and whether we ever forget our first ‘True Love’. For some people, they will never truly experience ‘True or unconditional Love’ and for others there is a long distant memory of ‘True Love’. I love the quote by Maya Angelou:

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

We all have experiences to share, some of you may have read my first book, ‘Freedom after the Sharks’. This book was published in 2014 and took me three years to write – chapter 5 of the book, named: ‘lessons of love’, focuses on my first true love and as Maya Angelou describes in her quote you never truly forget how you felt or how people have made you feel – or do you?

If you spend enough time reading advice columns, you notice a pattern. In the stream of sorrows and quandaries and relationship angst, one word bubbles up again and again. First. My first love. My first time. My first ever. And unlike all the relationships that came after, with this one, the past can’t seem to stay in the past.
Because long after it ends, our first love maintains some power over us. A haunting, bittersweet hold on our psyches, pulling us back to what was and what can never be again. Unless . . . ?
But why? Why should this one lodge in our brains any differently than the others, even when the others were longer, better, more right? They just weren’t quite as intense as the first.
The scientific research on this topic is thin, but the collective wisdom among psychologists says it’s a lot like skydiving. Meaning, you’ll remember the first time you jumped out of an airplane much more clearly than the 10th time you took the leap.

“Your first experience of something is going to be well remembered, more than later experiences,” explains Art Aron, a psychology professor at State University of New York at Stony Brook who specialises in close relationships. “Presumably there’d be more arousal and excitement, especially if it’s somewhat scary. And falling in love is somewhat scary – you’re afraid you’ll be rejected, you’re afraid you won’t live up to their expectations, afraid they won’t live up to yours. Anxiety is a big part of falling in love, especially the first time.”

So the relationship embeds itself in us in a way that all those who follow never can. Not that the subsequent loves aren’t as good. For most people, hopefully, the ones that come later, that last, are ultimately more nourishing, steadier and more solid. But this doesn’t stop anyone from clicking on their first love’s new profile picture when it pops up on Facebook. You know, just to see.

Nancy Kalish has spent more than two decades studying couples who reunite after many years apart. The psychology professor at California State University at Sacramento says that the key to understanding the power of first love is knowing how it shaped us. In your first instance of requited romance, everything feels new, “and together you decide what love is.”
Kalish says her research has found that when both parties to a first love are truly available when they reunite — either single, widowed or divorced — the relationships have a 70 percent success rate. But many of the people she hears from these days are heartsick, rather than happy. A survey she conducted two years ago found that two-thirds of the people who found their lost love were married at the time of the reunion.

Singer, the psychologist who studies memory, has one more theory about why the thought of a first love can remain so fresh and alluring, even after decades go by. Perhaps especially after decades go by.
“I think it’s not just about the other person. It’s about who we were at that time,” he says. “We’re relishing the image of ourselves. They give us license to be the person we were once again – young and vibrant and beautiful.”

Whenever and whomever it was, your experience with your first love is etched into your memory forever.
It’s your first taste of romance – that strange thing people always talked about in the movies that you finally really began to understand. It’s your first time experiencing yourself more selflessly than you ever thought you could be, feeling things you never thought you were capable of feeling toward anyone. Thoughts of a first love are ripe with emotions, be them good, bad or a complicated mixture of the two.
Regardless of how positively or negatively the experience unfolded, your first love influences how you approach romance in significant ways, even if you don’t realise it.

Normally when people talk about falling in love, they use words such as ‘I feel like I’m high,’ ‘I feel euphoric,’ ‘I can’t stop smiling’ — those kinds of very intoxicated types of feelings.
Some people might consider someone a first love if they felt a strong physical connection with that person – if they felt “swept away,” as Dr. Dardashti called it – but for most people, the strength of the emotions is what’s most important.
So, perhaps a first love really is the deepest. For one, first loves seem to help us craft our definition of love – which, as we all know, varies from person to person.
In that sense, perhaps a first love is the deepest in a literal way, creating a foundation upon which other relationships build themselves higher and higher like a skyscraper until that first love becomes completely out of reach, too far down to be touched.

“To tap into that state of love a little bit with your partner, see if you can look at him or her with those same eyes and tap into that state,” Dr. Dardashti said, is wonderful.

In conducting some in-depth research, I found 15 truths about love that we tend to forget when imagining our perfect relationship.

1. Love is a choice.
2. Love is not infatuation.
3. Love takes time.
4. Love requires patience.
5. Love takes work.
6. Love requires being present
7. Love is kindness.
8. Love for yourself is a prerequisite, before you can love another.
9. Love is not selfish and self-absorbed.
10. Love is being all in.
11. Love is never perfect.
12. Love is about being with someone you can be yourself around.
13. Love can take you by surprise…
14. Love is commitment.

I feel Tyler Knott Gregson sums up this weeks topic really well when he said;

“Somewhere someone thinks they love someone else exactly like I love you. Somewhere someone shakes from the ripple of a thousand butterflies inside a single stomach. Somewhere someone is packing their bags to see the world with someone else. Somewhere someone is reaching through the most terrifying few feet of space to hold the hand of someone else. Somewhere someone is watching someone else’s chest rise and fall with the breath of slumber. Somewhere someone is pouring ink like blood onto pages fighting to say the truth that has no words. Somewhere someone is waiting patient but exhausted to just be with someone else. Somewhere someone is opening their eyes to a sunrise in someplace they have never seen. Somewhere someone is pulling out the petals twisting the apple stem picking up the heads up penny rubbing the rabbits foot knocking on wood throwing coins into fountains hunting for the only clover with only 4 leaves skipping over the cracks snapping the wishbone crossing their fingers blowing out the candles sending dandelion seeds into the air ushering eyelashes off their thumbs finding the first star and waiting for 11:11 on their clock to spend their wishes on someone else. Somewhere someone is saying goodbye but somewhere someone else is saying hello. Somewhere someone is sharing their first or their last kiss with their or no longer their someone else. Somewhere someone is wondering if how they feel is how the other they feels about them and if both they could ever become a they together. Somewhere someone is the decoder ring to all of the great mysteries of life for someone else. Somewhere someone is the treasure map. Somewhere someone thinks they love someone else exactly like I love you. Somewhere someone is wrong.”

Exactly what is COBOL and why is COBOL still a widely used language in IT?

COBOLOne late night I was talking to a friend in Boston across many subjects and then the conversation reverted to COBOL. Not being a highly educated IT geek, I asked the question so what exactly is COBOL, fits of laughter was upon me in no time, and I was promptly told, ‘so you mean to tell me you do not know COBOL’ I admitted, no not exactly, so I thought I would do some research to exactly find out what the fuss was all about with the aged COBOL.

So let’s start with what exactly is COBOL? COBOL (/ˈkoʊbɒl/, an acronym for common business-oriented language) is a compiled English-like computer programming language designed for business use. It is imperative, procedural and, since 2002, object-oriented. COBOL is primarily used in business, finance, and administrative systems for companies and governments. COBOL is still widely used in legacy applications deployed on mainframe computers, such as large-scale batch and transaction processing jobs. But due to its declining popularity and the retirement of experienced COBOL programmers, programs are being migrated to new platforms, rewritten in modern languages or replaced with software packages. Most programming in COBOL is now purely to maintain existing applications.
COBOL was designed in 1959, by CODASYL and was partly based on previous programming language design work by Grace Hopper, commonly referred to as “the (grand)mother of COBOL”. It was created as part of a US Department of Defense effort to create a portable programming language for data processing. Intended as a stopgap, the Department of Defense promptly forced computer manufacturers to provide it, resulting in its widespread adoption. It was standardised in 1968 and has since been revised four times. Expansions include support for structured and object-oriented programming. The current standard is ISO/IEC 1989:2014.

Even though the language is fifty years old and there are many other popular and sleek programming options out there, COBOL is still an important part of our tech-driven world. COBOL still accounts for more than 70 percent of the business transactions that take place in the world today.

To put that into further context, Lero, a software engineering research center, recently announced that even in today’s fast-evolving and innovative society COBOL is still being used more than Google.
How much more?
Researchers at Lero claim that there are more than 200 times more COBOL transactions than Google searches worldwide.
The reason that COBOL has not only stayed around with fellow legacy tech but remained a juggernaut is that a large number of companies use systems that incorporate COBOL, and those systems are crucial to operations.

“The reality is that there is a lot of old software out there which is still at the heart of many critical applications, particularly in the area of financial transactions,” Lero’s chief scientist Brian Fitzgerald told Silicon Republic.
This is actually good news for COBOL programmers because they will continue to be in high demand even if companies start upgrading their legacy software and systems overnight.
A survey of more than 350 IT professionals found that nearly half of respondents have already noticed a shortage of COBOL programmers. This shortage can be attributed to COBOL programmers aging out of the industry. Fifty percent of respondents to the same Computerworld-survey claimed that their COBOL staff were forty-five years of age or older, and half of those respondents cited their COBOL staff as older than fifty-five.
Today COBOL is everywhere, yet is largely unheard of among the millions of people who interact with it on a daily basis. Its reach is so pervasive that it is almost unthinkable that the average person could go a day without it. Whether using an ATM, stopping at traffic lights or purchasing a product online, the vast majority of us will use COBOL in one form or another as part of our daily existence.

The statistics that surround COBOL attest to its huge influence upon the business world. There are over 220 billion lines of COBOL in existence, a figure which equates to around 80% of the world’s actively used code. There are estimated to be over a million COBOL programmers in the world today. Most impressive perhaps, is that 200 times as many COBOL transactions take place each day than Google searches – a figure which puts the influence of Web 2.0 into stark perspective.

Every year, COBOL systems are responsible for transporting up to 72,000 shipping containers, caring for 60 million patients, processing 80% of point-of-sales transactions and connecting 500 million mobile phone users. COBOL manages our train timetables, air traffic control systems, holiday bookings and supermarket stock controls. And the list could go on.

COBOL makes the world go round
Grace Hopper brought COBOL into the world in 1959. Over fifty years later, it powers 70 percent of all business transactions. COBOL is everywhere – from ATMs, to point of sales systems and healthcare prescriptions. “The language is present within 85 percent of the world’s business applications” and its place in behind-the-scenes business-software is as prominent as ever. COBOL is woven far too deeply into the business-world to simply tear out and throw away.  The world would be a very different place.  Without it in many situations, communications around the world would collapse.

COBOL: the language of longevity
Despite these facts, newer languages appear to be the popular choice as they frequently catch the eye of the younger generation developer.  The world’s applications do need different languages.  But certain languages are better at certain tasks than others. For instance, COBOL’s strengths lie in processing financial-style data and number crunching. Java and C# are used more effectively in the front-end user experience. Languages must be for fit for purpose: “The problem to solve should determine the language to use.”

So why do organisations choose to keep COBOL instead of rewriting applications using the latest language?
After all, keeping up-to-date with the latest technology is important in IT. But when other factors are taken into account – the length of downtime during transition from old to new, the fall in return on investment it triggers, the amount of resources it uses, the training involved – the thought of a ‘rip and replace’ loses its appeal.

As many as 75% of all rewrite projects have resulted in failure. Businesses which already have COBOL established in their systems are unlikely to wake up one day and replace it with Java. Newer languages have not had the chance to stand the test of time, so no-one knows how robust they will be several years down the line. That risk could cost an organisation, the business.  So for many, COBOL is here to stay.

The pending problem
The significant concern is that those skilled COBOL programmers are disappearing without being replaced, forming a widening skills gap. Development teams also often work in silo-ed environments, broken down by programming language or the tools they use, which can inhibit application development. But there are many positive reasons to learn COBOL. The next generation of developers must pick up COBOL skills and carry them forward into the future.

COBOL is robust
It’s been adapting to business change for decades, so it really knows the ropes when it comes to keeping things running. Throughout its life so far, it has come across many different obstacles – such as new platforms and devices – and has met each of these challenges. It even integrates with the next generation of modern languages, such as C#, Java, and VB.NET.

COBOL is intuitive. It’s easy to learn because of its English-like structural components and it has been ported to virtually every hardware platform. It runs within modern IDEs – Visual Studio and Eclipse – so there’s no need to worry about learning a new toolset. COBOL is the perfect language to broaden the coding experience – and it’s a language skills desired by employers.

Why wouldn’t you learn it?
It could make you much more marketable in the jobs market: “the more languages learned by developers the better, as a range of abilities will increase their chances of employment.”

It is only a matter of time until the Common Business Oriented Language (COBOL) will regain its spotlight as one of the most in-demand skills of future generations of software engineers. We can just see it now: programmers of the future will hop out of their driver-less cars, walk into their offices and sit down to start coding in 1959’s COBOL.

It sounds crazy, considering COBOL is the furthest thing from most engineers’ minds today. It ranks fairly low in the Tiobe Index, a measurement of today’s most popular programming languages. Many newer, speedier languages give today’s coders little reason not to scoff at the antiquated COBOL. The most telling evidence of COBOL’s irrelevancy is that about 70% of universities said they don’t even include COBOL in their computer science curriculum anymore, according to a recent survey. It’s logical. Why waste curriculum space for a skill that employers don’t even look for these days? A quick search for “COBOL programmer” on any job site, for instance, yields a few hundred job postings while the more popular “Java programmer” yields thousands.

In summary, I guess it is deemed to not fix something until its broke, irrespective of how old the mainframe maybe, In a world where IT continues to power forward, the longevity of the mainframe and its place in today’s computing environment is increasingly being questioned. With ‘change’ often confused with ‘progress’, a mainframe’s durability can work against it. As demand grows for more agile and innovative systems, it is difficult to reconcile a technology in its sixth decade with the technology we carry around in our pockets or use at home. But while dissenters continue to challenge the validity of the mainframe, the technology keeps on proving its worth.

Guest blogger Mark Herbert discusses Building Relationships

handshake isolated on business background
This weeks blog is a guest blog:

I would like to introduce my business partner in the US, Mark Herbert (LinkedIn). Mark has over 30 years of combined corporate management and consulting experience in industries, ranging from high technology and financial services to healthcare and eco-tourism. His most recent corporate role was as Chief Operating/Relationship Officer for one of Oregon’s largest credit unions.

Mark is a Principal for New Paradigms LLC (www.newparadigmsllc.com), a management consultancy specializing in helping organisations effectively and successfully embrace change and engages their workforces.

Mark and I often discuss many subjects around leadership, trust and this week, Mark discusses building relationships.

I don’t know about you, but I have found that one of the longest journeys I have ever taken is that journey of introspection when I have faced significant milestones in my career and life and had to determine which path to take as I approached the crossroad.
As a child who was often ill I got the opportunity to spend a lot of time in my own company, much of it in hospitals and a good deal of the time away from pediatric wards. For much of my adolescence the effects of my health conditions followed me. I didn’t get the opportunity to enjoy some of the normal activities that kids do like little league, pee wee football, etc until much later. Even then I wasn’t terribly athletically gifted or inclined.
I did become very good at observing people. When you are a child late at night in a hospital you become part of the surrounding infrastructure. People carry on conversations and interactions as if you weren’t there. They aren’t being rude; they just kind of forget you are there.
I loved the Mary Stewart trilogy about Merlin and Arthur as child as well. I could especially relate to Merlin. As the bastard son of an unknown father Merlin became an observer. He was not destined to be a warrior like his cousins and though later it was determined that he had a legitimate claim on the throne he recognized that it was his destiny to advise kings rather than occupy the throne personally.
That is a persona that I have co-opted for myself. I advise kings and princes, but I have little interest in occupying the throne myself.

Mark Herbert - Paradigm LLC

The dark side of that observational ability is you see people hurt and flinch where others miss it.
This week I got to see that play out several times. I don’t manage to see it purely as an observer; unfortunately for me I feel their hurt as well.
In one case it played in my own family. We are an interesting group. To a large extent my father had an enormous gift of self confidence. He never seemed to doubt himself or his opinions. In an interesting paradox he was very sensitive to his own feelings, but almost oblivious to the feelings of others. He wasn’t intentionally cold or unkind, he just didn’t relate to being wounded by a word or action.
That kind of set the tone in my family. In many ways we are quite gifted. We have all enjoyed great success professionally. We also find ourselves enormously competitive and to an extent guarded. In my family you rarely if ever reveal your feelings, especially if you feel slighted or hurt – that reveals weakness.
My choice of profession and how I practice it still remains an enigma to my immediate family. To create space for myself, I moved away for several decades, so to my nieces and nephews I think I represent a bit of a stranger. My family is proud of my professional accomplishments; they just don’t entirely get me.
Even though I am kind of an outsider when one of them hurts the other, I feel it vicariously, as if I was the recipient.

In another situation I have a colleague who is a true philanthropist, not by profession, but by vocation. He works in an organization where his role as chief philanthropical officer is taking on increased importance to the sponsoring organization. He and I have spent the last many months trying to create a new philanthropic vision for the organization, defining philanthropy not as a transaction or simply a charitable contribution, but rather an investment in critical societal infrastructure.
It is a bold vision and creating a model where there is room for the grateful donor, the philanthropist, and the philanthropical investor is an interesting challenge.
As a gifted development professional he also lives in the world of relationships rather than transactions. This can be difficult when the sponsoring organization feels the tyranny of the urgent. They want dollars, cash dollars and optimally the sooner the better. Building the bridge between donor and recipient can be a time consuming process. Sometimes your initiatives don’t resonate with the donor base. Sometimes the focus of the donor doesn’t fit into the strategy of the organization. Trying to bring the parties together is not easy or simple.

In the third situation I have a dear friend who is on her own journey. She is a wife and a mother, but she also has goals and dreams about creating her own business that she has put on hold for a number of years. She is at the point now where she would like to be able to balance the investment of her passion and energy into her goals as well as her commitments.

Like in most relationships this changes the status quo. The other parties in our lives often don’t see anything as broken. They assume that those ideas and notions we had when we are young will just go away, especially if they were not the ones who had to subordinate their goals.

The common thread to me in all this is the importance and power of relationships.
I believe that the ability to build and sustain relationships is the key attribute that ultimately defines individual and organizational success and is the most important dimension of effective leadership.

As a former human resources professional and now a management consultant I speak and write on this topic frequently, maybe even obsessively.
This week I watched the stock market plunge because Congress and the President could forge a meaningful compromise without a deadline looming down on them.

Employee dissatisfaction with their jobs is at historical highs, and nine out of ten Americans in a recent survey expressed distrust for the senior management of the organization they work for – nine out of ten!

If you ask: does that matter, I would submit it does.

• Studies show that 40% of new or newly assigned managers and executives fail within the first 18 months of their assignment with the key reason not being ‘technical competency’, but rather the ‘inability to build effective relationships’.
• The Department of Labor estimates that employee turnover costs the U.S. economy close to $3 trillion annually.
• Presenteeism, the phenomenon where people show up to work, but fail to engage represents another $200 billion of leakage.
• U.S. organizations spend an estimated $100 billion on training annually. Studies indicate that the knowledge transfer after 24 months is less than 10%.
• Health care delivery costs us 12% of our GDP in 2010 with a substantial portion (approaching 20%) directly or indirectly related to depression, stress, substance abuse, accidents and injuries and other factors that deal with environmental factors like job dissatisfaction and anxiety about economic and emotional security.
• In 2010 the average compensation of the C suite went up 32% while the average compensation for regular workers went up 2%. Unemployment remains over 9%.

Outsourcing, lean systems, and trickle-down economics are not going to solve this problem.
There is no such thing as human capital: there are only people and relationships. Perhaps the sooner we recognize that and start our journey to build relationships based on mutual trust, respect and personal competency, the sooner we can arrive at a much better place….