C-Suite – is it time for a rethink and change?

c

I was discussing at a Non-Executive Directors meeting recently ‘the role of C-suite’ and whether C-suite are integrated enough to the business, to really drive change, transformation, effect the direction of growth and shareholders, or whether C-suite was too far removed from the business to really matter.

Harvard says that ‘a role of management in business services is to make average people exceptional…but you must have the information to know what exceptional looks like in your customer eyes.
In 2014, I attended a conference by one of the UK’s top business schools and wrote a blog, ‘What is Excellence in Business‘. There is a constant discussion on leadership, its value and where leadership fail to deliver and execute strategy and business development and growth.

The C-suite is considered the most important and influential group of individuals at a company. Being a member of this group comes with high-stakes decision making, a more demanding workload and high compensation. As “chief” titles proliferate, however, job-title inflation may decrease the prestige associated with being a member of the C-suite, but do the C-suite actually cause effect in an organisation that creates value to shareholders, customers and employees.

The next-generation C-suite must transcend functional boundaries to secure enhanced alignment and coherence, without defaulting back to the command-and-control arrangements of a bygone era.

So what is the answer?
In an increasingly volatile and uncertain world, companies are likely to rely more, not less, on the judgment of managers in making critical decisions and choices. A fundamental and unique role for most C-suites is the application of collective knowledge and experience in exercising judgment on the most critical issues—and enabling others in the enterprise to do likewise.

From the worlds of social psychology, behavioral economics, and most recently, neuro-science, a great deal has been learned about the reality of how humans make decisions, individually and in teams. It is typically a far less rational process than assumed. The power of heuristics and biases, the dangers of certitude, the risk of reliance on experts—these and other factors are well understood. But with the convergence of disciplines, and an increasing focus on techniques for better team-based and individual decision making, this is a field starting to move from the world of theory into the world of practice.

Then, there are the opportunities afforded by exponentially increasing access to hard data. The hype around big data reflects real promise in the form of greater transparency and insight, delivered through executive dashboards and powerful and intuitive visualization technologies. Judgment will never be replaced by data—but it will be increasingly supported. Access to sound information in close to real time can enable the C-suite to agree on necessary course correction, focusing on facts from the field rather than the specific (and sometimes competing) interests of different functions and executives.

But data are sometimes tortured to “reveal” whatever the interrogator wishes to learn: They do not always overcome inevitable cognitive biases. Two other opportunities for enhancing judgment come from the “softer” domain of social science. Few executive teams today are as diverse in their composition as their talent base and the markets they serve. But that is changing, with global experience and background becoming more highly valued, and the evidence mounting of the benefits of designing leadership systems to accommodate greater diversity.

Difference also brings challenges—of conflict, misunderstanding, and misalignment. Here, a great deal has been learned, and codified, about the skills that underpin productive dialogue. These are learnable skills that can transform the effectiveness and outcomes of senior executive communication and interaction—and some leading firms are already investing heavily in building such leadership capabilities.

The future
There needs to be an ongoing evolution of the C-suite and the critical integrative role it must perform are likely to have far-reaching implications across many firms. A recent Harvard Business Review article reports that some CEOs are already “double hatting” key executives, giving them significant responsibilities beyond their official jobs—for example, a functional chief leading an integrated operational initiative.16 Some specific “chief” roles are likely to evolve and grow. Relationships between leadership teams and boards will perhaps realign. Promotion paths to top leadership will likely take on some new contours. It is even possible that belonging to the “top team” will cease to be the permanent destination (which results in potential calcification of the team), but become a time-bound tour of duty for executives prior to returning to their own specialist areas.

It will be up to top leadership, too, to address the perennial challenge of balancing different time horizons. Top executives carry unique responsibility for both short-term performance and long-term stewardship of the firm. Intense pressure from capital markets for immediate results, coupled with a shortening average tenure for some senior executives (especially CEOs), have underscored the former in many Western corporations. Two factors are likely to enforce a more balanced perspective here. First, axiomatically, discontinuity demands anticipation—to avoid catastrophic and irreversible missteps. Second, in most industries, the competitive set now includes powerful new players who might secure advantage from a traditionally stronger orientation toward longer-term horizons, enabled by the more patient capital support of their state- and family-owned legacies.

Finally, one of the most profound changes in the years ahead might well come in the area of executive incentives and metrics designed explicitly to encourage more aligned and collaborative leadership, and to help ensure a balanced focus on short- and long-term imperatives.

So what is the conclusion:
If a company sticks with the C-suite model it probably has in place today, it might find it hard to remain competitive. The next wave of globalisation is bringing unfamiliar opportunities and challenges, along with increased diversity and complexity. These dynamics are intertwined with rapid technological change and fast-evolving business models, industry structures, and organizational forms. Plotting the course forward will test the limitations of the typical team of functionally oriented executives.

A key requirement for the next-generation C-suite will be the ability to secure alignment and coherence across multiple dimensions of essential change, without defaulting back to the command-and-control arrangements of a bygone era. Achieving deeper integration and coherence is unlikely to be achieved by C-suite 2.0 fragmentation—but neither will it be accomplished by a return to the smaller, tightly centralised C-suite 1.0 model. Boards and CEOs might make this a subject of discussion and debate, and come up with their own definition of their future C-suite 3.0.

As John Quincy Adams once said:

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.”

Do we forget our first love or how people have made us feel, or are we still in love?

love blogI have been having much debate with friends recently over the subject of ‘Love’ and whether we ever forget our first ‘True Love’. For some people, they will never truly experience ‘True or unconditional Love’ and for others there is a long distant memory of ‘True Love’. I love the quote by Maya Angelou:

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

We all have experiences to share, some of you may have read my first book, ‘Freedom after the Sharks’. This book was published in 2014 and took me three years to write – chapter 5 of the book, named: ‘lessons of love’, focuses on my first true love and as Maya Angelou describes in her quote you never truly forget how you felt or how people have made you feel – or do you?

If you spend enough time reading advice columns, you notice a pattern. In the stream of sorrows and quandaries and relationship angst, one word bubbles up again and again. First. My first love. My first time. My first ever. And unlike all the relationships that came after, with this one, the past can’t seem to stay in the past.
Because long after it ends, our first love maintains some power over us. A haunting, bittersweet hold on our psyches, pulling us back to what was and what can never be again. Unless . . . ?
But why? Why should this one lodge in our brains any differently than the others, even when the others were longer, better, more right? They just weren’t quite as intense as the first.
The scientific research on this topic is thin, but the collective wisdom among psychologists says it’s a lot like skydiving. Meaning, you’ll remember the first time you jumped out of an airplane much more clearly than the 10th time you took the leap.

“Your first experience of something is going to be well remembered, more than later experiences,” explains Art Aron, a psychology professor at State University of New York at Stony Brook who specialises in close relationships. “Presumably there’d be more arousal and excitement, especially if it’s somewhat scary. And falling in love is somewhat scary – you’re afraid you’ll be rejected, you’re afraid you won’t live up to their expectations, afraid they won’t live up to yours. Anxiety is a big part of falling in love, especially the first time.”

So the relationship embeds itself in us in a way that all those who follow never can. Not that the subsequent loves aren’t as good. For most people, hopefully, the ones that come later, that last, are ultimately more nourishing, steadier and more solid. But this doesn’t stop anyone from clicking on their first love’s new profile picture when it pops up on Facebook. You know, just to see.

Nancy Kalish has spent more than two decades studying couples who reunite after many years apart. The psychology professor at California State University at Sacramento says that the key to understanding the power of first love is knowing how it shaped us. In your first instance of requited romance, everything feels new, “and together you decide what love is.”
Kalish says her research has found that when both parties to a first love are truly available when they reunite — either single, widowed or divorced — the relationships have a 70 percent success rate. But many of the people she hears from these days are heartsick, rather than happy. A survey she conducted two years ago found that two-thirds of the people who found their lost love were married at the time of the reunion.

Singer, the psychologist who studies memory, has one more theory about why the thought of a first love can remain so fresh and alluring, even after decades go by. Perhaps especially after decades go by.
“I think it’s not just about the other person. It’s about who we were at that time,” he says. “We’re relishing the image of ourselves. They give us license to be the person we were once again – young and vibrant and beautiful.”

Whenever and whomever it was, your experience with your first love is etched into your memory forever.
It’s your first taste of romance – that strange thing people always talked about in the movies that you finally really began to understand. It’s your first time experiencing yourself more selflessly than you ever thought you could be, feeling things you never thought you were capable of feeling toward anyone. Thoughts of a first love are ripe with emotions, be them good, bad or a complicated mixture of the two.
Regardless of how positively or negatively the experience unfolded, your first love influences how you approach romance in significant ways, even if you don’t realise it.

Normally when people talk about falling in love, they use words such as ‘I feel like I’m high,’ ‘I feel euphoric,’ ‘I can’t stop smiling’ — those kinds of very intoxicated types of feelings.
Some people might consider someone a first love if they felt a strong physical connection with that person – if they felt “swept away,” as Dr. Dardashti called it – but for most people, the strength of the emotions is what’s most important.
So, perhaps a first love really is the deepest. For one, first loves seem to help us craft our definition of love – which, as we all know, varies from person to person.
In that sense, perhaps a first love is the deepest in a literal way, creating a foundation upon which other relationships build themselves higher and higher like a skyscraper until that first love becomes completely out of reach, too far down to be touched.

“To tap into that state of love a little bit with your partner, see if you can look at him or her with those same eyes and tap into that state,” Dr. Dardashti said, is wonderful.

In conducting some in-depth research, I found 15 truths about love that we tend to forget when imagining our perfect relationship.

1. Love is a choice.
2. Love is not infatuation.
3. Love takes time.
4. Love requires patience.
5. Love takes work.
6. Love requires being present
7. Love is kindness.
8. Love for yourself is a prerequisite, before you can love another.
9. Love is not selfish and self-absorbed.
10. Love is being all in.
11. Love is never perfect.
12. Love is about being with someone you can be yourself around.
13. Love can take you by surprise…
14. Love is commitment.

I feel Tyler Knott Gregson sums up this weeks topic really well when he said;

“Somewhere someone thinks they love someone else exactly like I love you. Somewhere someone shakes from the ripple of a thousand butterflies inside a single stomach. Somewhere someone is packing their bags to see the world with someone else. Somewhere someone is reaching through the most terrifying few feet of space to hold the hand of someone else. Somewhere someone is watching someone else’s chest rise and fall with the breath of slumber. Somewhere someone is pouring ink like blood onto pages fighting to say the truth that has no words. Somewhere someone is waiting patient but exhausted to just be with someone else. Somewhere someone is opening their eyes to a sunrise in someplace they have never seen. Somewhere someone is pulling out the petals twisting the apple stem picking up the heads up penny rubbing the rabbits foot knocking on wood throwing coins into fountains hunting for the only clover with only 4 leaves skipping over the cracks snapping the wishbone crossing their fingers blowing out the candles sending dandelion seeds into the air ushering eyelashes off their thumbs finding the first star and waiting for 11:11 on their clock to spend their wishes on someone else. Somewhere someone is saying goodbye but somewhere someone else is saying hello. Somewhere someone is sharing their first or their last kiss with their or no longer their someone else. Somewhere someone is wondering if how they feel is how the other they feels about them and if both they could ever become a they together. Somewhere someone is the decoder ring to all of the great mysteries of life for someone else. Somewhere someone is the treasure map. Somewhere someone thinks they love someone else exactly like I love you. Somewhere someone is wrong.”

Exactly what is COBOL and why is COBOL still a widely used language in IT?

COBOLOne late night I was talking to a friend in Boston across many subjects and then the conversation reverted to COBOL. Not being a highly educated IT geek, I asked the question so what exactly is COBOL, fits of laughter was upon me in no time, and I was promptly told, ‘so you mean to tell me you do not know COBOL’ I admitted, no not exactly, so I thought I would do some research to exactly find out what the fuss was all about with the aged COBOL.

So let’s start with what exactly is COBOL? COBOL (/ˈkoʊbɒl/, an acronym for common business-oriented language) is a compiled English-like computer programming language designed for business use. It is imperative, procedural and, since 2002, object-oriented. COBOL is primarily used in business, finance, and administrative systems for companies and governments. COBOL is still widely used in legacy applications deployed on mainframe computers, such as large-scale batch and transaction processing jobs. But due to its declining popularity and the retirement of experienced COBOL programmers, programs are being migrated to new platforms, rewritten in modern languages or replaced with software packages. Most programming in COBOL is now purely to maintain existing applications.
COBOL was designed in 1959, by CODASYL and was partly based on previous programming language design work by Grace Hopper, commonly referred to as “the (grand)mother of COBOL”. It was created as part of a US Department of Defense effort to create a portable programming language for data processing. Intended as a stopgap, the Department of Defense promptly forced computer manufacturers to provide it, resulting in its widespread adoption. It was standardised in 1968 and has since been revised four times. Expansions include support for structured and object-oriented programming. The current standard is ISO/IEC 1989:2014.

Even though the language is fifty years old and there are many other popular and sleek programming options out there, COBOL is still an important part of our tech-driven world. COBOL still accounts for more than 70 percent of the business transactions that take place in the world today.

To put that into further context, Lero, a software engineering research center, recently announced that even in today’s fast-evolving and innovative society COBOL is still being used more than Google.
How much more?
Researchers at Lero claim that there are more than 200 times more COBOL transactions than Google searches worldwide.
The reason that COBOL has not only stayed around with fellow legacy tech but remained a juggernaut is that a large number of companies use systems that incorporate COBOL, and those systems are crucial to operations.

“The reality is that there is a lot of old software out there which is still at the heart of many critical applications, particularly in the area of financial transactions,” Lero’s chief scientist Brian Fitzgerald told Silicon Republic.
This is actually good news for COBOL programmers because they will continue to be in high demand even if companies start upgrading their legacy software and systems overnight.
A survey of more than 350 IT professionals found that nearly half of respondents have already noticed a shortage of COBOL programmers. This shortage can be attributed to COBOL programmers aging out of the industry. Fifty percent of respondents to the same Computerworld-survey claimed that their COBOL staff were forty-five years of age or older, and half of those respondents cited their COBOL staff as older than fifty-five.
Today COBOL is everywhere, yet is largely unheard of among the millions of people who interact with it on a daily basis. Its reach is so pervasive that it is almost unthinkable that the average person could go a day without it. Whether using an ATM, stopping at traffic lights or purchasing a product online, the vast majority of us will use COBOL in one form or another as part of our daily existence.

The statistics that surround COBOL attest to its huge influence upon the business world. There are over 220 billion lines of COBOL in existence, a figure which equates to around 80% of the world’s actively used code. There are estimated to be over a million COBOL programmers in the world today. Most impressive perhaps, is that 200 times as many COBOL transactions take place each day than Google searches – a figure which puts the influence of Web 2.0 into stark perspective.

Every year, COBOL systems are responsible for transporting up to 72,000 shipping containers, caring for 60 million patients, processing 80% of point-of-sales transactions and connecting 500 million mobile phone users. COBOL manages our train timetables, air traffic control systems, holiday bookings and supermarket stock controls. And the list could go on.

COBOL makes the world go round
Grace Hopper brought COBOL into the world in 1959. Over fifty years later, it powers 70 percent of all business transactions. COBOL is everywhere – from ATMs, to point of sales systems and healthcare prescriptions. “The language is present within 85 percent of the world’s business applications” and its place in behind-the-scenes business-software is as prominent as ever. COBOL is woven far too deeply into the business-world to simply tear out and throw away.  The world would be a very different place.  Without it in many situations, communications around the world would collapse.

COBOL: the language of longevity
Despite these facts, newer languages appear to be the popular choice as they frequently catch the eye of the younger generation developer.  The world’s applications do need different languages.  But certain languages are better at certain tasks than others. For instance, COBOL’s strengths lie in processing financial-style data and number crunching. Java and C# are used more effectively in the front-end user experience. Languages must be for fit for purpose: “The problem to solve should determine the language to use.”

So why do organisations choose to keep COBOL instead of rewriting applications using the latest language?
After all, keeping up-to-date with the latest technology is important in IT. But when other factors are taken into account – the length of downtime during transition from old to new, the fall in return on investment it triggers, the amount of resources it uses, the training involved – the thought of a ‘rip and replace’ loses its appeal.

As many as 75% of all rewrite projects have resulted in failure. Businesses which already have COBOL established in their systems are unlikely to wake up one day and replace it with Java. Newer languages have not had the chance to stand the test of time, so no-one knows how robust they will be several years down the line. That risk could cost an organisation, the business.  So for many, COBOL is here to stay.

The pending problem
The significant concern is that those skilled COBOL programmers are disappearing without being replaced, forming a widening skills gap. Development teams also often work in silo-ed environments, broken down by programming language or the tools they use, which can inhibit application development. But there are many positive reasons to learn COBOL. The next generation of developers must pick up COBOL skills and carry them forward into the future.

COBOL is robust
It’s been adapting to business change for decades, so it really knows the ropes when it comes to keeping things running. Throughout its life so far, it has come across many different obstacles – such as new platforms and devices – and has met each of these challenges. It even integrates with the next generation of modern languages, such as C#, Java, and VB.NET.

COBOL is intuitive. It’s easy to learn because of its English-like structural components and it has been ported to virtually every hardware platform. It runs within modern IDEs – Visual Studio and Eclipse – so there’s no need to worry about learning a new toolset. COBOL is the perfect language to broaden the coding experience – and it’s a language skills desired by employers.

Why wouldn’t you learn it?
It could make you much more marketable in the jobs market: “the more languages learned by developers the better, as a range of abilities will increase their chances of employment.”

It is only a matter of time until the Common Business Oriented Language (COBOL) will regain its spotlight as one of the most in-demand skills of future generations of software engineers. We can just see it now: programmers of the future will hop out of their driver-less cars, walk into their offices and sit down to start coding in 1959’s COBOL.

It sounds crazy, considering COBOL is the furthest thing from most engineers’ minds today. It ranks fairly low in the Tiobe Index, a measurement of today’s most popular programming languages. Many newer, speedier languages give today’s coders little reason not to scoff at the antiquated COBOL. The most telling evidence of COBOL’s irrelevancy is that about 70% of universities said they don’t even include COBOL in their computer science curriculum anymore, according to a recent survey. It’s logical. Why waste curriculum space for a skill that employers don’t even look for these days? A quick search for “COBOL programmer” on any job site, for instance, yields a few hundred job postings while the more popular “Java programmer” yields thousands.

In summary, I guess it is deemed to not fix something until its broke, irrespective of how old the mainframe maybe, In a world where IT continues to power forward, the longevity of the mainframe and its place in today’s computing environment is increasingly being questioned. With ‘change’ often confused with ‘progress’, a mainframe’s durability can work against it. As demand grows for more agile and innovative systems, it is difficult to reconcile a technology in its sixth decade with the technology we carry around in our pockets or use at home. But while dissenters continue to challenge the validity of the mainframe, the technology keeps on proving its worth.

Guest blogger Mark Herbert discusses Building Relationships

handshake isolated on business background
This weeks blog is a guest blog:

I would like to introduce my business partner in the US, Mark Herbert (LinkedIn). Mark has over 30 years of combined corporate management and consulting experience in industries, ranging from high technology and financial services to healthcare and eco-tourism. His most recent corporate role was as Chief Operating/Relationship Officer for one of Oregon’s largest credit unions.

Mark is a Principal for New Paradigms LLC (www.newparadigmsllc.com), a management consultancy specializing in helping organisations effectively and successfully embrace change and engages their workforces.

Mark and I often discuss many subjects around leadership, trust and this week, Mark discusses building relationships.

I don’t know about you, but I have found that one of the longest journeys I have ever taken is that journey of introspection when I have faced significant milestones in my career and life and had to determine which path to take as I approached the crossroad.
As a child who was often ill I got the opportunity to spend a lot of time in my own company, much of it in hospitals and a good deal of the time away from pediatric wards. For much of my adolescence the effects of my health conditions followed me. I didn’t get the opportunity to enjoy some of the normal activities that kids do like little league, pee wee football, etc until much later. Even then I wasn’t terribly athletically gifted or inclined.
I did become very good at observing people. When you are a child late at night in a hospital you become part of the surrounding infrastructure. People carry on conversations and interactions as if you weren’t there. They aren’t being rude; they just kind of forget you are there.
I loved the Mary Stewart trilogy about Merlin and Arthur as child as well. I could especially relate to Merlin. As the bastard son of an unknown father Merlin became an observer. He was not destined to be a warrior like his cousins and though later it was determined that he had a legitimate claim on the throne he recognized that it was his destiny to advise kings rather than occupy the throne personally.
That is a persona that I have co-opted for myself. I advise kings and princes, but I have little interest in occupying the throne myself.

Mark Herbert - Paradigm LLC

The dark side of that observational ability is you see people hurt and flinch where others miss it.
This week I got to see that play out several times. I don’t manage to see it purely as an observer; unfortunately for me I feel their hurt as well.
In one case it played in my own family. We are an interesting group. To a large extent my father had an enormous gift of self confidence. He never seemed to doubt himself or his opinions. In an interesting paradox he was very sensitive to his own feelings, but almost oblivious to the feelings of others. He wasn’t intentionally cold or unkind, he just didn’t relate to being wounded by a word or action.
That kind of set the tone in my family. In many ways we are quite gifted. We have all enjoyed great success professionally. We also find ourselves enormously competitive and to an extent guarded. In my family you rarely if ever reveal your feelings, especially if you feel slighted or hurt – that reveals weakness.
My choice of profession and how I practice it still remains an enigma to my immediate family. To create space for myself, I moved away for several decades, so to my nieces and nephews I think I represent a bit of a stranger. My family is proud of my professional accomplishments; they just don’t entirely get me.
Even though I am kind of an outsider when one of them hurts the other, I feel it vicariously, as if I was the recipient.

In another situation I have a colleague who is a true philanthropist, not by profession, but by vocation. He works in an organization where his role as chief philanthropical officer is taking on increased importance to the sponsoring organization. He and I have spent the last many months trying to create a new philanthropic vision for the organization, defining philanthropy not as a transaction or simply a charitable contribution, but rather an investment in critical societal infrastructure.
It is a bold vision and creating a model where there is room for the grateful donor, the philanthropist, and the philanthropical investor is an interesting challenge.
As a gifted development professional he also lives in the world of relationships rather than transactions. This can be difficult when the sponsoring organization feels the tyranny of the urgent. They want dollars, cash dollars and optimally the sooner the better. Building the bridge between donor and recipient can be a time consuming process. Sometimes your initiatives don’t resonate with the donor base. Sometimes the focus of the donor doesn’t fit into the strategy of the organization. Trying to bring the parties together is not easy or simple.

In the third situation I have a dear friend who is on her own journey. She is a wife and a mother, but she also has goals and dreams about creating her own business that she has put on hold for a number of years. She is at the point now where she would like to be able to balance the investment of her passion and energy into her goals as well as her commitments.

Like in most relationships this changes the status quo. The other parties in our lives often don’t see anything as broken. They assume that those ideas and notions we had when we are young will just go away, especially if they were not the ones who had to subordinate their goals.

The common thread to me in all this is the importance and power of relationships.
I believe that the ability to build and sustain relationships is the key attribute that ultimately defines individual and organizational success and is the most important dimension of effective leadership.

As a former human resources professional and now a management consultant I speak and write on this topic frequently, maybe even obsessively.
This week I watched the stock market plunge because Congress and the President could forge a meaningful compromise without a deadline looming down on them.

Employee dissatisfaction with their jobs is at historical highs, and nine out of ten Americans in a recent survey expressed distrust for the senior management of the organization they work for – nine out of ten!

If you ask: does that matter, I would submit it does.

• Studies show that 40% of new or newly assigned managers and executives fail within the first 18 months of their assignment with the key reason not being ‘technical competency’, but rather the ‘inability to build effective relationships’.
• The Department of Labor estimates that employee turnover costs the U.S. economy close to $3 trillion annually.
• Presenteeism, the phenomenon where people show up to work, but fail to engage represents another $200 billion of leakage.
• U.S. organizations spend an estimated $100 billion on training annually. Studies indicate that the knowledge transfer after 24 months is less than 10%.
• Health care delivery costs us 12% of our GDP in 2010 with a substantial portion (approaching 20%) directly or indirectly related to depression, stress, substance abuse, accidents and injuries and other factors that deal with environmental factors like job dissatisfaction and anxiety about economic and emotional security.
• In 2010 the average compensation of the C suite went up 32% while the average compensation for regular workers went up 2%. Unemployment remains over 9%.

Outsourcing, lean systems, and trickle-down economics are not going to solve this problem.
There is no such thing as human capital: there are only people and relationships. Perhaps the sooner we recognize that and start our journey to build relationships based on mutual trust, respect and personal competency, the sooner we can arrive at a much better place….

What success in technology….

iStock_000010382371Small[1]

I saw a recent article posted by a friend of mine which caused lot’s of coffee and much thought provoking with friends, oh-and research!

Its title was ‘Remember when email was fun?’ It is hard to think back that far. Email was silly then, a trifle. A scary statistic shows as human beings, our only real method of connection is through authentic communication. Studies show that only 7% of communication is based on the written or verbal word. A whopping 93% is based on nonverbal body language. Indeed, it’s only when we can hear a tone of voice or look into someone’s eyes that we’re able to know when “I’m fine” doesn’t mean they’re fine at all.

Studies from the Radicati Group show that 192.2 billion emails are sent every single day. Now that’s a lot of emails being passed back and forth! It doesn’t stop here, though, there are approximately 3.4 billion email accounts worldwide, with three-quarters of those owned by individual consumers.

Email is a pot constantly boiling over, we read, respond, delete, delete, delete, only to find that even more messages have arrived whilst we were having coffee. A whole time management industry has erupted around email, urging us to check only once or twice a day, to avoid checking email first thing in the morning, and so forth. Even if such techniques work, the idea that managing the communication for a job now requires its own self-help literature reeks of a foul new anguish.

If you’re like many people, you’ve started using your smartphone as an alarm clock. Now it’s the first thing you see and hear in the morning. And touch, before your spouse or your crusty eyes. Then the ritual begins. Overnight, twenty or forty new emails: spam, solicitations, invitations or requests from those whose days pass during your nights, mailing list reminders, bill pay notices. A quick triage, only to be undone while you shower and breakfast.

Email and online services have provided a way for employees to outsource work to one another. Whether you’re planning a meeting with an online poll, requesting an expense report submission to an ERP system, asking that a colleague contribute to a shared Google Doc, or just forwarding on a notice that ‘might be of interest,’ jobs that previously would have been handled by specialised roles have now been distributed to everyone in an organisation.

No matter what job you have, you probably have countless other jobs as well. Marketing and public communications were once centralised, now every division needs a social media presence, and maybe even a website to develop and manage. Thanks to Oracle and SAP, everyone is a part-time accountant and procurement specialist. Thanks to Oracle and Google Analytics, everyone is a part-time analyst.

In 2002, Allison Pearson wrote “I Don’t Know How She Does It” – she exposed, for the first time, the mayhem and exhaustion of a modern working mother. Yelps of recognition came from all over the globe. It was an international bestseller.

But in the short time between then and now, there seems to have been yet another seismic shift. Everybody is exhausted, not just working women with children. We’re all run ragged by what social commentators refer to as ‘the breakneck pace of life’, or the 24/7 society that never sleeps.

What research points to is our inability to switch off and relax, either because of internal anxieties or those placed upon us by a boss, by society or by all of these things. The new technological age that was supposed to bring us freedom by allowing us greater flexibility is, in fact, slowly working to destroy us. It is as if we have made a pact with the devil. We’ll work at home but we’ll do so until 1.30am. We can leave the office at 7pm on a Friday – although we’re too tired for a movie – but it means we’ll be looking at and responding to emails on Sunday. Once at home, we are often too tired for guests or for dinner out (restaurants now mean seeing people texting and tapping BlackBerries, a nauseating sight when you are trying to have a rare work-free supper yourself). When we do climb the stairs to bed, our heads fuzzy with wine and crap Friday-night television, we have trouble sleeping. Sex is off the agenda, because, yes, we’re too tired for that, too.

So what’s the answer?

It is a fact, never have we had greater access to knowledge than we do right now, limitless information just a few clicks away, the line between man and machine increasingly blurred. Is all of this connectivity helping us to evolve into a more intelligent species, as some futurists speculate, or is this actually hurting us?

An even bigger question: As we surrender our cognitive independence to our devices in an effort to make our lives easier, what is happening to our humanity? Is it a trade-off between greater intelligence and loss of humanity?

We have this amazing and wondrous thing called a brain, and yet as we make increasingly greater strides in technological innovation, we are tempted to use this masterful tool less and less. If you use technology at every opportunity as a replacement for critical thinking or problem solving, in time, those skills will begin to lose their edge.

There is a reason why computers haven’t yet reached human level intelligence, and it has nothing to do with how fast they can compute, or how much power we can load them with. It’s because humans have something that computers do not, something that is a pretty significant component of intelligence that many people are all too quick to disregard. This critical element? Creativity.

When we over-rely on technology to do our thinking for us, not only are our cognitive skills losing their edge, but our creativity can suffer as well. Why do we care about creativity? For one thing, creativity is at the root of our ability to problem-solve novel situations. Creativity is what we use when we’re presented with a new problem and need to figure out the best course of action. When we let our devices make all of these decisions for us, we stop utilizing those problem-solving skills.

Do I see the rise of technology as the Intellectual Apocalypse? Not necessarily. The best way to make technology work for you instead of against you is to be smart about it: I think there needs to be a balance of email, social media and collaboration tools. What ever happened to picking up the phone? Or talking to someone face-to-face? Or do we not have time because of technology?
George Gissing once said:

It is the mind which creates the world around us, and even though we stand side by side in the same meadow, my eyes will never see what is beheld by yours, my heart will never stir to the emotions with which yours is touched.

HSi – Why delivery matters

Dollarphotoclub_28728449

There are always businesses competing against you for your customer’s attention. It really is not enough to have a website, blogs and content on social media and wait for customers to come to you. You have to distribute your customers with information they care and which you are proud of, in today’s economy you need to make a difference and consistently add value.

This is why case studies are a great marketing example of your integrity and work. Businesses can use them to show how their product or service has been implemented successfully by their own customers instead of simply talking about their products.

Below you find a case study on one of our previous customers, without our support and on-going transformation of their business, the company would not have realised its full potential through objectives and financial goals.

The Client
Our client is a company that supplies travel safety service and incident management across the whole planet via the two global satellite systems, was seeking funding to enable the rapid growth opportunity identified within their 5 year plan, to be realised. This service enables business travellers, sportspeople and remote inhabitants in all parts of the World to summon assistance when in danger, hurt or just lost. It even enables concerned parents to track their student offspring in their travels after graduation not to mention military applications.

This unique offering requires funding and a sound management team to realise its full potential. HSi brought considerable experience, a network of key resources and management coaching to enable the potential investors not only realise the opportunity for capital growth but also to be inspired by an enthusiastic, purposeful management team. Support in building the company and a global network of Response Centres to ensure effective growth, meet demanding shareholder expectations, and fulfil its customer service response expectations, the company after our SWOT analysis required a complete redesign and build.

An Organisation designed for Growth
Confidence in the management team to achieve the business plan was an essential pre-requisite for securing the funding.
Following a detailed examination of the essential business processes required to drive the business, the key positions were identified and job descriptions defined as well as the nature of recruit to best fulfil the role. This also included the various Joint Ventures. The other core process is cash management as it is essential that the funds were re-distributed to the appropriate components of the manufacturing process, and synchronised the production flow and mix to satisfy the demand from the sales groups, in a way that catered for high-demand and rapid growth.

Helping their clients enhance services to their own customers
Most of the larger clients provided the Company’s products to their members as a client service or added security for their property.
HSi helped them define the most appropriate marketing approach to address the large volume prospects thereby enhancing sales productivity and direct registrations on the network.

To support the new management process, HSi have supported and delivered to the management team to a new organisational structure with defined resource levels, clear roles and responsibilities and training as well as new methods of performance management. In addition, focused training and coaching will help the whole team develop an integrated service ethic to deliver the most effective and sensitive service to their clients when ‘that call’ comes in wherever around the World.

Meeting the Business Need
Continuing support from HSi has enabled the Management team not only to achieve the required fund raising but also design, build and manage an effective organisation to deliver their own aggressive plan and eventually lead to stock market placement.

Performance

hockey stick effect

 

My new book: ‘Meaningful Conversations’

blue

I have just finished the final manuscript of my second book and sent it to my publisher. My new book is named ‘Meaning Conversations’ – I envisage that the book should be with my publisher by the end of May 2016 and published in the September timeframe.

This book has been written about some very passionate subjects in business today: Communications, Strategy and Business Development and Growth.

In February 2014 I set out as an author to write a weekly blog across a variety of subjects and foremost about people in business, opinions, research and tips, advise on some revelations, past and present.

This book demonstrates the relationship between communications (human 2 human), strategy and business development and growth. It is important to understand that a number of the ideas, developments and techniques employed at the beginning as well as the top of business can be successfully made flexible to apply.

Communications, Strategy and Business Development and Growth are essential for success and profitability in the business process.

This book provides a holistic overview of the essential leading methods of techniques. It will provide you with a hands on guide for business professionals and those in higher education.

Readers will gain insights into topical subjects, components of Communications, Strategy and Business Development and Growth, including a wide range of tips, models and techniques that will help to build strong and effective solutions in today’s business world.

The terms ‘Communications’, Strategy’ and Business Development and Growth’ have become overused during the last decade and have become devalued as a result. In this book I aim to simplify these terms and to re-value management and leadership by addressing topics and subjects in each distinctive chapter.

As Anthony Robbins once said: “The way we communicate with others and with ourselves ultimately determines the quality of our lives.”

The book therefore covers all the essential components of Communications, Strategy and Business Development and Growth, but ensures that they are described in an engaging, enjoyable way with clarity.

The book is divided into three key areas to make it easy to find the material you need. Each component is easy to locate by the titles of the short story at the top of the pages. Each chapter within the three components relates strongly to each other but is also interrelated to all the other chapters. Those with interest on certain topics may wish to start at their area of interest first, while those who prefer to read the book from the first page to the end will proceed as they started, there really is a topic for everyone in the book.

Business professionals and individuals in the great challenges of today’s business world have renewed responsibility for what business does best; innovate, invest and grow. Many people wait until circumstances force change and transformation, that can be radical and painful, this book will arm you with the tips, advise and techniques to provide fresh thinking to your everyday environment and to innovate your circumstances for a better environment, we are all extraordinary people and have the ability to share and provide wealth creation and richness to our surroundings, the question is how much do we want to be extraordinary.

This book has been written not just for people in a company or organisation, it is about helping and supporting understanding across a wide variety of subjects to anyone in life; students, budding entrepreneurs, business people and aspiring individuals.

I really hope you enjoy hearing more about my book in the coming months.

 

Is blockchain a short-lived illusion or a real game-changer?

I attended a breakfast seminar recently organised by a very well respected law firm and their tech partner – the subject matter was: ‘Blockchain – The concept and the law’.
It was explained at the event that blockchain has a myriad potential for applications, being deployable to transfer digital rights or digitasable assets, notably currency, shares and intellectual property. However, blockchain is particularly exciting for entrepreneurs as it enables them to dispense with lawyers of cost and inefficiency that are often required in order to police trust/authenticity in high value transactions.

With all this in mind surrounding the blockchain and its applications, I decided to do my own research to fully explain ‘exactly what is blockchain’.
The UK FCA (Financial Conduct Authority) has now opened its doors to blockchain technology and banks are rapidly advancing research in this area, which is a sign of its advancement for the future.
The financial crisis has driven the rapid development of alternative financial services models, the most revolutionary being the blockchain. This technology has the potential to fundamentally reshape the financial services industry and will have a much wider impact than bitcoins alone. For example, UK-based fintech start-up firms like Everledger and Coinsilium are already utilizing blockchain technology to create a transparent, immutable, secure global ledger for trade.

A lot of financial power and expertise is being invested in developing blockchain technology and harnessing uses for distributed ledgers for the payments and banking industry. The EPC (European Payments Counsel) gathered together six experts from different sectors (a central bank, a commercial/transaction bank, fintech companies, a consultancy and a payments processing company) to discuss whether and how blockchain could become a reality.

Here are some of the key points taken from the EPC’s write-up of the live debate between six leading payments industry experts.
Six reasons why blockchain is a game-changer:
1. The increased automation and reduction of manual processes enabled by blockchain reduces costs;
2. Blockchain has the potential to create new protocols and norms, in coordination with regulators;
3. Blockchain could bypass existing marketplaces while leveraging novel distribution channels;
4. The most promising use is contracts-recording;
5. Without cooperation among PSPs, there cannot be interoperable blockchains, and they cannot be used on a large scale. PSPs must therefore collaborate to progress on blockchain, in a manner that still needs to be defined;
6. Blockchain could offer central banks the possibility of monitoring money flows in real time, controlling the transactions more accurately, and acting in real time.

The below diagram from the EPC (European Payments Counsel) shows exactly how the blockchain works:
(click to enlarge – use your ‘back-button’ to return to this page)

EPCblockchaininfographic

A number of banks, including Citigroup, Barclays, and UBS Bank, are exploring blockchain technology for cross-border payments and plan to integrate it into their existing systems. Fintech start-ups such as Ripple and HyperLedger are also developing new ways to exchange data through blockchain technology.

Bankers are rushing to exploit a clearing platform whose imbalances are (for now at least) being absorbed by unsuspecting bitcoin investors, who perhaps don’t understand the extent to which they’re funding the costs of the system, which should hardly be a surprise.

What we should really be asking is whether an uncapitalised bitcoin-backed system is likely to square itself any more efficiently or cheaply in the long-run than the system it is replacing, and more pertinently, whether the systemic implications of a funding hole being discovered in such a network are likely to be any less destabilising than those experienced in 2008?

So do we have a conclusion, can we suggest that blockchain can and/or wil not be used heavily in the future for a wide range of commercial purposes?

The technology is compelling and has the ability to streamline and disrupt a wide range of industries. However, as with all new technologies, it does not solve all existing problems and crates many of its own.

Finally, Blockchain’s potential value is much greater than payments alone. And in order for the economy to benefit from the emerging capabilities of the technology, the ability to move from concept to trial in a safe and cost-effective manner is critical.

James Smith, CEO of Elliptic recently quoted by saying:

“In the future I see a public blockchain – whether that’s Bitcoin or some other open one, which is a way of registering ownership of all sorts of assets and it’s a way of transferring ownership of those assets in a single system that can be read by all of the right people and none of the wrong people. So it becomes very simple for me to swap my dollars for your IBM shares, or your pounds for my house. Any asset that we assign a value to and want to be sure about who owns it can be registered using this technology.”

Good mental health in today’s business

sickness

A very good friend and associate was in debate with me over some horrific trends within employee illness and mental health issues within business recently, and, with this in mind and reading a report another friend sent me, I decided to do some of my own investigations into why we are getting so ill with life, relationships, work, imbalance and what is the root cause of these problems.

Flexible working practices can do more harm than good to workers because they encourage an “always on” culture that can have a heavy psychological toll, experts have warned.
Working away from the office or part-time can isolate employees from social networks and career opportunities while fostering a “grasing” instinct that keeps dangerous stress hormones at persistently high levels, they said.
Flexible working policies can also raise the risk of poor working conditions, and create resentment among colleagues, while the blurring of lines between work and home life is stressful for some people.

The findings are a blow to advocates of more sophisticated measures for enabling people to achieve a work-life balance in rich economies that tend to overwork some people while underutilising millions of others.
With an estimated 10M working days lost to work-related stress in the UK last year, finding a good balance between the demands of home and the job now dominates concerns about the impact of work on health.
Work within organisations, there has been a definitive rise in those who are regularly stressed, diagnosed as clinically depressed or suffering from mental health problems. This can show itself through emotions rising to the surface and emerging as tears or disruptive comments and behaviour. Some would say that these cases are infrequent and represent individual personal problems, unrelated to the business.

Work is a major part of our adult lives so it is no wonder that everything is stretched to breaking point when you consider what the average person has to contend with on a daily basis in a struggling economy:
• Constantly changing goal posts
• Increased targets and work but no more time or resource
• Fear of being laid off and a sense that you lack control
• Low morale and job satisfaction
• Criticism and blame culture when things go wrong
• No remuneration for hard work

According to research provided by Bupa, UK workers take an average of nine days’ sick leave each year, more than four times as many as other Western European countries. This costs UK employers about £29 billion a year in lost productivity. Reasons range from commonplace illnesses like colds and flu to chronic musculoskeletal problems, while mental health conditions are the single most widespread cause of long-term absence. Alleviate the burden of sick days with these steps to improve staff’s health.

Musculoskeletal problems
This term covers any injury, damage or disorder of the joints or tissues and can be exacerbated or caused by workplace tasks.. Problems of this nature include upper and lower limb disorders, repetitive strain injuries, osteoarthritis and carpal tunnel syndrome. There are several measures you can take to reduce employees’ risk of these disorders, which include:
– make the task and workstation suitable for each worker
– introduce regular breaks to reduce the risk of repetitive injury
– if lifting heavy items is part of an employees’ job, ensure they undergo adequate training.

Mental health issues
Creating a supportive working environment for employees makes economic sense: around £2.4 billion is spent annually on employees who leave work because of a mental health problem6. Many people with mental health problems want to work, but they must feel confident that their employer supports them. If one of your employees is off sick due to a mental health issue, be sure to communicate with them regularly and have a flexible system in place that recognises their challenges and needs within the working environment.

Everyday illness
Colds and flu viruses can spread rapidly through a workplace. Encourage good hygiene with well-placed hand sanitisers, boxes of tissues and a tolerant sickness policy. Encouraging employees to take time off could actually reduce the number of days lost by illness overall. You might want to consider offering the flu vaccine to staff too, as immunising your employees against the flu is the best insurance against the virus spreading.

Food poisoning is caused by germs, toxins or chemicals in food or drink and it can be contagious. Cross-contamination is one of the most common causes of food poisoning so keep food preparation areas clean and ensure the communal fridge is cleaned weekly.

The health of a business relies on the health of its employees. Reducing staff sick days means supporting staff when they are sick, encouraging good hygiene and overseeing employees’ physical wellbeing at work. Creating a reassuring, communicative workplace where employees are happy and confident in their employer’s support can have a positive effect on absenteeism.

Here are some tips for combatting stress and work related illnesses:

Tip 1: Recognise warning signs of excessive stress at work
When you feel overwhelmed at work, you lose confidence and may become irritable or withdrawn. This can make you less productive and less effective in your job, and make the work seem less rewarding. If you ignore the warning signs of work stress, they can lead to bigger problems. Beyond interfering with job performance and satisfaction, chronic or intense stress can also lead to physical and emotional health problems.

Tip 2: Reduce job stress by taking care of yourself
When stress at work interferes with your ability to perform in your job, manage your personal life, or adversely impacts your health, it’s time to take action. Start by paying attention to your physical and emotional health. When your own needs are taken care of, you’re stronger and more resilient to stress. The better you feel, the better equipped you’ll be to manage work stress without becoming overwhelmed.
Taking care of yourself doesn’t require a total lifestyle overhaul. Even small things can lift your mood, increase your energy, and make you feel like you’re back in the driver’s seat. Take things one step at a time, and as you make more positive lifestyle choices, you’ll soon notice a reduction in your stress levels, both at home and at work.

Tip 3: Reduce job stress by prioritizing and organizing
When job and workplace stress threatens to overwhelm you, there are simple steps you can take to regain control over yourself and the situation. Your newfound ability to maintain a sense of self-control in stressful situations will often be well-received by coworkers, managers, and subordinates alike, which can lead to better relationships at work. Here are some suggestions for reducing job stress by prioritizing and organizing your responsibilities.

Tip 4: Reduce job stress by improving emotional intelligence
Even if you’re in a job where the environment has grown increasingly stressful, you can retain a large measure of self-control and self-confidence by understanding and practicing emotional intelligence. Emotional intelligence is the ability to manage and use your emotions in positive and constructive ways. When it comes to satisfaction and success at work, emotional intelligence matters just as much as intellectual ability. Emotional intelligence is about communicating with others in ways that draw people to you, overcome differences, repair wounded feelings, and defuse tension and stress.

Tip 5: Reduce job stress by breaking bad habits
Many of us make job stress worse with negative thoughts and behavior. If you can turn around these self-defeating habits, you’ll find employer-imposed stress easier to handle.

Tip 6: Learn how managers or employers can reduce job stress
It’s in a manager’s best interest to keep stress levels in the workplace to a minimum. Managers can act as positive role models, especially in times of high stress. If a respected manager can remain calm in stressful work situations, it is much easier for his or her employees to also remain calm

Final thought: ‘worrying’ is usually focused on the future on what might happen and what you will do about it. The centuries-old practice of mindfulness can help you break free of your worries by bringing your attention back to the present. In contrast to the previous techniques of challenging your anxious thoughts or postponing them to a worry period, this strategy is based on observing and then letting them go. Together, they can help you identify where your thinking is causing problems, while helping you get in touch with your emotions.

Using mindfulness meditation to stay focused on the present is a simple concept, but it takes practice to reap the benefits. At first, you’ll probably find that your mind keeps wandering back to your worries. Try not to get frustrated. Each time you draw your focus back to the present, you’re reinforcing a new mental habit that will help you break free of the negative worry cycle.

Marilu Henner once said:

“Being in control of your life and having realistic expectations about your day-to-day challenges are the keys to stress management, which is perhaps the most important ingredient to living a happy, healthy and rewarding life.”

Leadership and Engagement in today’s business

leadership

If there’s one thing that is scary to many companies, it’s change. Dealing with change requires leadership at all levels if that company is to survive the turbulent wave of uncertainty and misdirection that change brings. Leading in adversity amidst constant change requires focus, commitment, and a well-tuned internal and moral compass to know which way is ‘right’

So what really motivates employees?

Let’s begin by defining engagement as the “positive emotional connection an employee has to their work and their workplace.” In short, caring about work leads to commitment and wanting to give more than is required or expected.
More than simply “satisfaction”, employee engagement is a positive emotional connection to the work they do and a “thinking connection” to the belief in the goals, purpose and mission of that work. Employees want to feel proud, feel enjoyment, feel support, but more than that, they want to believe that their work matters, that they contribute, and that it resonates their values.

One challenge leaders face is making sure their people’s voices are heard. If people feel as if opportunity eschews them then they will immediately take themselves off the playing field and the leader will lose support.
When focusing on engagement, it is important to understand who in the organisation is really ready and who may need some help moving forward. During times like these, a certain pattern of behavior sets into many organisations.
Generally, the leaders creating strategy are living in the future, concentrated on indicated trends six months out. They are looking at the next quarter’s timeframe. Workers primarily function in the present, concentrated on accomplishing the key tactics of the day to day. Many workers find it difficult to shift into the mindset of future strategy and need time to process.

As a leader, it is your job to educate the entire organisation, from top down, clearly identifying the path ahead. The challenge is to continue to move forward, with your employees feeling more than just clear and confident about the strategy and direction, but also excited and invigorated about the potential. As a leader in today’s business environment, you are in the energy business, the human energy business. You are called to build a sense of engagement, helping employees realise the growth potential for the organisation, the team, and themselves.

How can you be successful in leading an engaged organisation?

Below I have listed four key areas that can begin the process to increase your own leadership effectiveness and create a culture that works best for your organization.
1. Leading Oneself. It all starts with you. You need to lead yourself before you can lead others.
2. Leading Others: One to One. The skills you use to facilitate the individual growth of others often are regarded as foundational, such as communication skills, goal setting, and delegating.
3. Leading Teams: One to Group. In addition to one-to-one skills, leaders need to lead and inspire individuals to work effectively together and achieve results as a team.
4. Leading a Work Culture. The act of leading a work culture is distinct from the other levels.

Finally, when leaders move toward improving their observable behaviors, they have the extraordinary ability to positively influence employees to willingly become engaged. That’s a powerful investment that pays dividends not only in developing good people, but by directly affecting the organisation’s bottom line.

Sam Walton once said:

“Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it’s amazing what they can accomplish.”